Marie
Unacceptable Customer Service - all through email!
Grow Therapy's customer service is unacceptable. I have been going back and forth with them for months and have not had any resolution for my billing issues. I had to repeatedly open a ticket for this problem (which is completely solvable) only for them to close the ticket after a week with no heads up at all. I would then have to create a new ticket and re-tell the issue from start to finish- as if I wasn't corresponding with the exact same customer service rep for the past several weeks. All of this through EMAIL since there's no phone number to call! Grow Therapy has no follow through or accountability with their customers. After months of my time and effort trying to get my issue fixed to no avail, I can safely say that absolutely do NOT recommend this company.
Response from Grow TherapyFeb 22, 2024
Thank you for sharing your experience with us, and we're sorry that you faced some challenges while working to resolve your concerns. Our team has been prioritizing the enhancement of our support services to offer the most timely resolutions. As part of this focus, we're exploring the adding additional communication channels, including extending our phone support availability across our support teams. We appreciate you sharing your feedback with us as we are always working to enhance our services. If we can offer any further support, please don't hesitate to let us know. Best, Grow Therapy Support Team