Grow Therapy Reviews | Read Customer Reviews of growtherapy.com

Grow Therapy Reviews | Read Customer Reviews of growtherapy.com

Grow Therapy reviews

Showing 414 reviews with 1 star · Clear filters

Gwen P.
Apr 3, 2024
Tech not user friendly to everyone
As a regular user of Google Meet, Teams, Slack, Zoom, Signal, Telegram, Instagram, Teladoc and more where I have navigated issues with audio and video and other, I am super disappointed in the technical experience of their platform. Text link - no audio. Email link - no audio. Invite - no audio. Login to portal - no audio. In general settings, and in app settings - audio, video, privacy settings are all enabled, but still no audio. Provider not helpful, which is fine because they're not IT or Tech Support. Tech support - sends you a link that you've tried yourself first because FAQ is generally helpful and there for a reason. FAQ not helpful. Might want to take a look at useability. Have had minimal / no issues with other platforms.
Response from Grow TherapyApr 26, 2024
Thanks for sharing your feedback with us, and I'm sorry to hear that you were faced with some challenges when using our platform. We recently launched telehealth services within our platform which has unfortunately led to technical issues coming up for some users. As we continue to refine our system’s features, we encourage users to notify us if they experience any technical errors while managing care and welcome feedback on areas where we can enhance the user-experience. We appreciate your feedback and hope that you’ll reach out to us at [email protected] if we can do anything more to support you. Best, Grow Therapy Support Team
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Erin R.
Apr 2, 2024
I am a provider that works with Grow
I am a provider that works with Grow. I have been locked out of the Grow system due to a tech issue for a full seven days now which has made it impossible for me to see my clients, contact my clients, complete notes, etc. I have sent multiple emails to provider support and called and emailed the intake department where I have been told that my issue has been “escalated” but to no avail. It has been impossible to get on the phone with anyone from Support or the IT department and it has taken days to get any responses via email. This situation is beyond unacceptable for me as a provider as well as for my clients (some of which I have no way of contacting). Not showing up for client sessions is damaging to the population of folks we work with, it looks poorly on me as a provider despite the fact that I have been doing everything in my power to get this resolved, and it looks poorly on Grow. I am BEYOND disappointed by this experience with Grow. Major changes need to be made in how support is offered to providers within Grow in order for ethical and reliable treatment to be provided going forward.
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Brittany
Apr 2, 2024
Terrible experience
Terrible experience with this therapy service! I regret not believing the warnings from TikTok about their scammy practices. They never contacted my insurance and then attempted to charge me over $400 after 3 months, claiming it was my copay. As someone familiar with my insurance details, I know what my copays are for various services. They even tried to gaslight me by suggesting I didn't understand my own insurance. Save yourself the trouble and find a therapist elsewhere. Dealing with them will only worsen your mental health struggles.
Response from Grow TherapyApr 26, 2024
We appreciate you bringing this matter to our attention and sorry for any frustration that might have been brought on by this experience. We know how important billing transparency is when searching for care, and are working to introduce updates to our system that will better support in preventing billing inaccuracies. We’d love the chance to investigate your case in more detail to learn more about what happened and how we could have better supported you as we continue to work towards this goal. We have tried to collect more information from you via Trustpilot but were unsuccessful in our attempts. We hope that you’ll have the chance to provide us with more details on your experience at [email protected]. We hope to connect with you soon. Best, Grow Therapy Support Team
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Frustrated
Apr 1, 2024
The technology caused many drops in…
The technology caused many drops in connection which resulted in us moving to phone or teleconference or just meeting at the office.
Response from Grow TherapyApr 2, 2024
We appreciate you sharing your feedback with us, and we're so sorry to hear that you've run into some technical difficulties. Our team is always working to put safeguards in place to prevent technical issues from affecting users of our platform but we know that there is potential for complications to come up. We're always looking for ways to improve and enhance our system, and encourage users to reach out to our team at [email protected] to notify us of any technical concerns that they run into that could affect their services. This allows us to pinpoint focus areas that we can enhance to improve the overall user experience, and also gives us the chance to offer guidance and support in navigating any challenges that could come along with technical issues. We appreciate you sharing your feedback with us as we continue to work towards making our platform as accessible as possible. If we can offer any further support or guidance, please don't hesitate to let us know at [email protected]! Best, Grow Therapy Support Team
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April
Mar 29, 2024
Cant talk to anyone about bill
I have sent three messages to try to set up my daughter's billing properly. You have to send messages about bills as there is no option to speak to anyone. The recording says someone will contact you within four business hours. Five days later, I still have not heard from anyone. Unfortunately, this means my daughter will have to find a new therapist : (
Response from Grow TherapyApr 26, 2024
We appreciate you taking the time to contact us. If you are reaching out on behalf of another person who is legally an adult, we’re unable to assist further. We request that the individual reaches out to us at [email protected] for further investigation into any concerns. We appreciate your understanding! Best, Grow Therapy Support Team
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M A.
Mar 29, 2024
Salaries for PGAs are abysmal
Salaries for PGAs are abysmal. Similar competitors like headway seem to pay a much higher base salary even with similar commission. For a company who cares about its providers, I think they should prioritize caring about their employees first.
Response from Grow TherapyApr 2, 2024
Thank you for sharing your feedback with us! Ensuring that our employees feel valued is a top priority for us, and we're always open to feedback on ways we can create an even more supportive and rewarding workplace environment for both employees and providers. Your input helps in driving this improvement to ensure that our teammates are being rewarded with competitive benefits that reflect the impact that they’ve had on our mission of making mental healthcare more accessible. Best, Grow Therapy Team
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EL
Mar 27, 2024
This company provides poor customer…
This company provides poor customer service. Our appointment was cancelled without our direction or intervention, and we were blamed and charged $65.00 for a "no show" although we were in the waiting room and waiting for our therapist. She and the company were very unhelpful and quick to blame the customer with very little assistance otherwise.
Response from Grow TherapyApr 22, 2024
We appreciate you taking the time to share your feedback with us. We're disappointed that your experience fell short of expectations and want to apologize for any stress that may have been brought throughout this process. We’d love the chance to further investigate your case to make sure you’re getting the care you deserve. Unfortunately we were unable to gather more information through Trustpilot. We hope that you'll reach out to us at [email protected] to give us the opportunity to learn more about your experience. We hope to hear from you soon. Best, Grow Therapy Support Team
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Madison B.
Mar 26, 2024
They don’t care about you.
Thought they were a good company until they recently fired a lot of their therapist over opting out of a Medicare. I’ve been working with my therapist for six months and now I won’t be able to afford her. Grow therapy told her she fix the situation but turns out she actually couldn’t. Grow hasn’t even reached out to apologize or even care. Just like a lot of businesses nowadays we are just a cog in the machine to make money they do not care about you at all.
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