Grow TherapyReviews of growtherapy.com

If I could give zero stars, I would. My therapist uses Grow Therapy for her billing. I received a very threatening email stating that they were going to deduct a self-pay fee from my account and cancel my upcoming appointments because my insurance company denied the claim. My insurance company did not receive a claim for the date in question and has paid claims prior to and after this therapy appointment. However, it is impossible to speak to anyone at Grow. You can only use their chat bot or email. I have been trying to resolve this issue for weeks and still no resolution and no therapy. I have decided to find another therapist. Update: Still having problems with Grow. I just received a notification that they billed my account for a service that occurred in May. It should not take over 90 days to bill for something, especially when my insurance will not pay for claims that are older than 90 days. I attempted to reply to the email they sent me, but it was not a working email. Very inconvenient and non transparent biller.

First time doing this for me and my family and not what I expected. We all had an initial visit and my husband had two appointments and I had one and my son had none and he was the reason why I was doing this. It's been about 2 weeks now the therapist never reach back out to me for us to regroup to follow up with us.

I strongly recommend AVOIDING GrowTherapy if you have an urgent need for counseling services. Customer service is near non-existent. I could not schedule an appointment successfully because GrowTherapy's client portal indicated my daughter's birthday was incorrect. However, my insurance company verified everything is actually correct. My insurance company would have loved to contact GrowTherapy to communicate with them to tell them the birthday is correct...but they were unable to communicate because there was not a working phone number. Because that avenue was blocked, I tried emailing their billing department to rectify the situation. It has been TWO WEEKS so far and there is absolutely zero response from them. At the same time, I have also attempted to use the "live chat" feature to explain the situation with someone. I was initially able to get a hold of someone who confirmed the insurance SHOULD be ok, but no actions could be done by the 'live chat' person to actually help. They only recommended waiting an unknown amount of time (weeks? months?) for the billing department to contact me. Without a customer service department to handle issues that most other companies can fix within minutes, I urge you to steer clear of GrowTherapy.

I had an extremely bad experience with Grow Therapy. I made an appointment with a therapist, but realized that I needed to cancel the appointment. I tried to cancel the appointment 2 days in advance by calling the number I was given, emailing customer service, and texting to the online chat. To confirm that I had cancelled the appoint, I went on the client portal and saw that I had no pending appointments. To my surprise, on the day of the appointment, I received a text saying that the therapist was waiting for me. At that time I was driving on the highway. I pulled off and tried to contact the therapist, but she had apparently already logged off by then. In subsequent email exchanges with Grow Therapy personnel, I was told that there were two portals that had been set up in my name (unbeknownst to me), which accounts for my concluding (in error) that I had successfully cancelled the appointment. I fully recognize the importance of respecting appointments. Since I had made diligent efforts to cancel, since it was reasonable for me to conclude that the appointment had been cancelled, since the problem was caused by their website, I should not have been charged a no-show fee. It would seem there are extenuating circumstances in this case that most therapists would recognize. I should add that I am a senior and not especially tech savvy. However, Grow Therapy and the therapist refuse to reconsider the extenuating circumstances. By applying the no-show policy in a rigid manner, it seems that for them profits trump compassion. Not a good look for a helping profession.

Please don't delete my review again. This story is 100% accurate. I can prove it. This review was previously removed because I did not respond to an email in time but I swear, I will respond promptly this time. My experience with Grow therapy was horrible for my mental health, and caused me a great deal of emotional distress when I was having a complete mental breakdown already. People need to know this story so they can be protected in the future. Please give me a chance to prove this and verify my review, instead of getting rid of it. Here is the review verbatim: Clearly, Grow Therapy is inflating its review score. On yelp, as of today, it has 1.7 out of 5 stars. I signed up for a therapist through Grow Therapy, but on my way to my first appointment, my car was impounded. I asked if they could wave the charge for the appointment and was told that I would not have to pay. I then received a bill and had to fight it. The bill was for more than double the maximum amount I told I would be charged for the appointment that never happened. Grow Therapy could not cancel the charge, I had to reach out to the provider and beg for her to remove the charge. This came at a time when I was incredibly stressed out (hence enrolling in therapy) and in an awful financial situation. DO. NOT. USE. THIS. SERVICE. IT. IS. A. SCAM.

This company is completely opaque. Their therapist was great, but they billed me for office visits I didn't didn't actually attend. My visits were all telehealth, and I can't find a listing for ANY psychical office. They told me they all work from home. There is no way to contact their billing department by phone. Don't trust these people with your money.

This company preys on the mentally ill charging them fees for services not rendered. Stay away. It’s a money making scam. Check BBB to see hundreds of complaints about “missed appointment” fees. They charge clients hundreds dollars saying they missed an appointment when in fact, there was a miscommunication on the app. And once you are charged, they will not refund the money. And there is no one available who can assist because you are dealing with bots on an app. STAY AWAY.

Terrible practices, buggy, messy, difficult to resolve issues outside arrising from the platform. Great therapists, bad platform/