Grow Therapy Reviews | Read Customer Reviews of growtherapy.com

Grow Therapy Reviews | Read Customer Reviews of growtherapy.com

Grow Therapy reviews

Showing 414 reviews with 1 star · Clear filters

jessica M.
Jul 9, 2024
Providers abandon the patients leaving…
Providers abandon the patients leaving you with no medication plan and they still charge for the session. We have contacted them for help and no one responds.
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Francesca F.
Jul 7, 2024
Flaky therapists and expensive costs
I’ve tried to find multiple therapists using this app. The first cancelled the day before our appointment because she claimed we weren’t a good fit. I found another therapist, but was unable to attend our first appointment because I was being admitted to the hospital. She charged me $75. The costs associated with this app are incredibly burdensome and I will never use it again.
Response from Grow TherapyAug 13, 2024
We appreciate you taking the time to bring your concerns to our attention, and I'm sorry that you were faced with these frustrating experiences. We always encourage individuals to notify our team if they encounter situations where our providers don't meet their expectations so we can thoroughly investigate each incident and take appropriate action. Users can contact our team via the Help Widget within their portal, and can always visit our website at growtherapy.com/wp/contact-us for more detailed information on how to reach out to our team for support. Thank you again for taking the time to share your feedback with us, and allowing us to ensure our providers uphold our standards of care. Please don't hesitate to let us know if there's anything more we can do to support you. Best, Grow Therapy Support Team
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Colleen T.
Jul 1, 2024
System is bad
System is bad The web site will not allow me to send a message to provider or the schedule for another time. Very frustrating.
Response from Grow TherapyAug 13, 2024
Thanks for sharing your feedback with us, and I'm sorry to hear that you ran into some technical issues. Although we work to prevent errors in our platform's system, we know that there can be times when technical issues come up. If users find themselves running into technical errors while navigating the platform, know that our team is available to help investigate technical errors, and offer support in navigating the issue.  Users can reach our support team via the Help Widget within their portal and can always visit our website at growtherapy.com/wp/contact-us for more information on to reach our team. We appreciate you sharing your feedback with us as continue to work towards making our platform as user-friendly as possible. If we can offer any further support or guidance, please don't hesitate to let us know.  Best,  Grow Therapy Support Team
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Sydney B.
Jun 27, 2024
Unwelcoming and immediately dismissed me.
Had my first visit scheduled with a therapist I thought would fit my needs. I filled out the before questionnaire clearly stating why I was seeking out therapy and that I was currently off of my medication. When we started the telehealth session, the therapist didn't introduce herself or give any sort of kind or meaningful introduction. It already felt very impersonal and unwelcoming. Once I again relayed that I wasn't on medication and going through a hard time, she immediately told me she couldn't work with me for ethical reasons. She talked to me for 10 minutes (I was paying out-of-pocket for a 45-minute session) and wasn't helpful, therapeutic, or welcoming. I would have been fine if she would have at least offered to let me just vent, since I was really needing to just talk with someone, but she immediately dismissed me and cancelled the session. I have a very busy work schedule and telehealth seemed like such a convenient and nice option, but I am completely disappointed and defeated after that initial session.
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Cameron T.
Jun 20, 2024
Expensive scam
Grow therapy has billed me for multiple sessions that I showed up for and my therapist did not. I have contacted their billing department many times and heard nothing back. I even tried to cancel through my card, but the payment still went through, so now having to deal with turning them in for fraudulent charges. Still no word back. I definitely do not recommend this service as they are very expensive and provide zero customer support.
Response from Grow TherapyAug 13, 2024
We appreciate you sharing your feedback, and we're sorry to hear that you had this experience. We'd love the opportunity to investigate what happened here to ensure our providers are meeting our standards. Unfortunately we were unable to locate the account associated with the information provided. We hope that you’ll reach out to our team with more information so we can make sure you get the support you deserve. You can visit our Contact page at growtherapy.com/wp/contact-us for more information on how reach our support team for further investigation into your concerns. We greatly appreciate your understanding, and hope to hear from you soon! Best, Grow Therapy Support Team
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JayBird
Jun 14, 2024
Customer service lies about insurance claims.
Customer service emailed me saying my insurance claim was pending. I called my insurance directly and they said they have zero record of getting billed by Grow. Grow has been repeatedly sending me bills in the mail for inane amounts like $400, $600, $700 for SINGLE sessions. Even though they have not even attempted to bill my insurance. I already left a previous review about their services as providers and this is extension of that review because I am STILL having issues with billing that need to be resolved.
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dissatisfied
Jun 12, 2024
This is a bait and switch
This is a bait and switch. I searched providers on psychology today and then grow therapy took over my search. The information available was misleading and I scheduled with a provider who did not specialize in my area of concern. It was a waste of time and money. Watch out for these tech companies hijacking mental health services.
Response from Grow TherapyJun 17, 2024
Thanks for your feedback, and we're disappointed to hear that your experience wasn't ideal. We’re always looking for ways we can improve our services and your feedback helps us to identify areas of improvement. If we can do anything more to address your concerns or if you'd like to further discuss your experiences, please don’t hesitate to reach out and our team is happy to help. Best, Grow Therapy Support Team
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Elizabeth
Jun 9, 2024
Not great
First appt with psychologist and they were already making assessments of my mental health and dismissing my issues. Made me feel like they didn’t want me as a client but didn’t give any advice on who I should move to if they didn’t want me. Cancelled my next appointment after it was made and no cancellation notice was provided. This service was very confusing and ultimately just rude. Find an alternate site.
Response from Grow TherapyJun 17, 2024
We appreciate you sharing your feedback, and we're sorry to hear that you had this experience. We'd love the opportunity to investigate what happened here to ensure our providers are meeting our standards. Unfortunately we were unable to locate the account associated with the information provided. We hope that you'll reach out to our team by chat via your portal with more information so we can make sure you get the care you deserve. We hope to hear from you soon! Best, Grow Therapy Support Team
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