Grow TherapyReviews of growtherapy.com

One star rating for billing. It's absolutely ridiculous that I'm being billed for services rendered 8-10 months ago when my insurance already paid for them. I'm getting emails saying my bill for 6 sessions are due. Those 6 sessions were already paid for fully by my insurance and now they want more money? Any time I call, they just claim my insurance didn't pay the whole amount even though I have my insurance's proof of payment for all those sessions. I haven't scheduled any sessions in the last month because my therapist found a new job and doesn't work for Grow Therapy anymore. This is ridiculous.

I used grow therapy from 4/11/2024-7/30/2024. Upon signing up for grow therapy, there was zero information about how they process payments or any of their processes at all. I was able to find a therapist quickly. But even she wasn’t knowledgeable about how my payments were being processed. I was under the impression that every time I saw her, my $30 copay was being taken out of my checking account, but instead at the end of the month I owed Grow Therapy $90. So instead of taking the money out of my account at the time of service (which is what most therapists do), they were taking money out at the end of the month. The issue with that was it interfered with my personal budget. I always had the funds at the time of service, but by you all taking out *multiple* funds on dates I wasn’t prepared for created massive inconveniences for me. Furthermore they lock your card information in their system so you can’t cancel your profile and remove personal information. There’s no number to call for customer service. Only emailing. They will not remove your card information from their system. When you attempt to delete your card #, the system forces you to input another credit or debit card; and it’s mandatory for you to remove your card to cancel your account! I have never seen that before in any subscription, and didn’t even know that was legal. I will never use them again and strongly recommend you not as well.

Stay away. This “therapist” was the most unprofessional therapist I have ever come across. He made many offensive comments, made assumptions about me, and never even attempted to address the issue for which I attended the session. He offered no help and essentially ripped me off for $150. He is a complete waste of your time and money. In response to Grow Therapy responding to this review stating they encourage patients to reach out to Grow Therapy if they have an issue, I would like to to say that I did reach out to Grow Therapy and they assured me there was nothing that they could do because each provider runs their own practice utilizing Grow Therapy as their platform. Grow Therapy did nothing to help.

Grow Therapy is a scam. Please do not use these people. Who ever is writing the positive reviews must work with this company and I don't think it is the therapist themselves but not so sure of that either because I told my therapist what happened and she did nothing. Read the Reddit & Indeed reviews from all Grow Therapy Therapists. they are all positive of course. Grow Therapy is there to serve the therapist not the patient. I was overcharged twice. Grow Therapy is quick to take your payment information but they DO NOT provide billing assistance. You cannot speak to someone in regards to an overcharge because there is no one available and their emails are bogus. I have proof. I did everything that Grow Therapy instructed all to get absolutely no response. What a shame that people seeking mental health assistance have to deal with such incompetence and stressful crap to put it politely. I had to cancel my card and luckily for me my bank recovered the funds. Please ask your bank to assist and make sure to explain that it was an unauthorized charge and then close your account with Grow Therapy because they will not stop with the overcharges. Please check out the complaints left on the Better Business Bureau site from many patients. Shame on You Grow Therapy!

I was told by both of the therapists I saw through grow therapy that a system wide hack had taken place and affected data bases in multiple companies and for that reason, my session charges may be backloaded a few at a time. I just got charged for TWELVE sessions at once with 10 right behind it. It took forever to get ahold of a real person then I was told they had no idea what hack I was told about and that it was my insurance companies fault and my responsibility to pay whatever went thru. How did they wait over 8 months to let me know a session in January wasn't charged? How does this happen? And they don't accept payment plans or anyway to help with this? The support team talked in circles and did nothing to help and changed what she was saying multiple times

I was given a quote for 0-50$/ appointment and then was charged $180 for an appointment that I was maybe 10 minutes into and the connection was lost. It is almost impossible to get ahold of anyone there to ask questions or get any kind of help they just tell you to “check your portal”. The less than 10 minutes I got with a provider he was late to the appointment and looked like he just rolled out of bed.

I'm a new customer at Grow Therapy, and my first experience was very disappointing. During my initial appointment, I needed support, but the therapist canceled after the appointment time had already begun, which seems acceptable in their network. Furthermore, the first session I scheduled (different session) was also canceled because the therapist was already fully booked on the number of clients she could support. Having the first two sessions cancelled from therapists is concerning, and I'm really dissatisfied with the service overall. I think Grow is really unprofessional and unsupportive in the way they handle these cases. Therapists should not be allowed to cancel an appointment after it has started. This is really denying service and care to those in need, and they have no structure in place to support the client. They should really be aware they are a therapy service and some clients may be in a crisis where they really need to speak to someone with their partner. Most warm lines and suicide hotlines do not accept calls from couples, so they are really leaving their clients out to dry in this situation. I think for a therapy service they should really be doing more, or at least send an apology letter to the client. In the future, I will not be recommending people use GrowTherapy, and I will try to communicate my experience to others, so they are aware of this possibility within the service. Truly unacceptable!!!

The Billing sucks at Grow therapy. If they cannot fix these billing issues I will dump this platform.