Grow TherapyReviews of growtherapy.com

New customer, the doctor stood me up a second week in a row. She was not even online during the time of the appointment,. Their video conferencing system noticed she was not online after 10 minutes and ended the call without contacting me to try and reschedule or to speak with a different therapist. There is no way to contact them by phone and I’ve wasted hours on their website trying to get in touch with somebody who can explain why a doctor would do that to a patient. Especially when they knew the therapy was for family trauma, and a emergency, They send you a email notices the day before letting you know there’s $150 fine if you don’t show up for the meeting. Unfortunately, there’s no fine for the doctor if they don’t show up for the meeting. I’m undergoing family trauma and I can’t speak with a therapist because they’re so unprofessional and unreliable. I would highly recommend finding therapy somewhere else. You will be disappointed and then when you try and complain or speak with somebody, you’ll find that there’s no one to talk to.

I have been trying to use this platform and it has been very hard to navigate. My therapist accepts my insurance but the platform keeps having an error with the insurance provider and support chat is slow and doesn't solve the issue.

Grow therapy billing department is awful. Some of the worst customer service I have ever experienced. I have been dealing with the same issue for six months and they still cant pull it together and fix it. They are charging me out of florida when I live in California and receive services in California. I now have over 6000 thousand dollars in bills. This unfortunately causes more stress than its worth. Awful company.

Do not under any circumstances give these people your credit card information. My husband had an appointment scheduled, but he was involved in a serious accident. Trying to reach this practice was impossible; no one answered the phone. When I emailed their 'support' email listed on their website and portal, I received a returned message saying the email was not monitored. They charged my credit card anyway. How does any practice work like this? Once I finally reached a representative a week later, I explained the situation and requested a refund. The representative never responded, and no credit was issued. I have found a better online practice where, in an emergency, a live person answers your calls and responds promptly to emails. Due to the unprofessional treatment, I will make it my goal to inform every future patient that this patient portal and practice are not up to par. CHECKOUT THEIR BBB REVIEWS I still cannot get response from this repulsive practice.

Horrible customer service. Providers do not maintain their schedule and don't even know when they have been scheduled a session and very often don't show up.

This company facilitated my therapist to charge me a late fee inaccurately. Not only was my therapist rude and seemed uninterested (I'm aware this isn't Grows doing). The issue I had was that my therapist didn't sync her appointments in the app; it was kept separate. I looked to cancel my appointment over 48 hours before the appointment with my therapist and checked to see my confirmed appointments, but there were none in Grow, so I didn't take further action. The appointment date came and went, and I was notified of a new appointment added on the same day as my no-show. This came with a 60$ cancelation fee. I reached out to Grow support, and they looked into this and contacted the provider. Eventually, taking her side that while not in the app, we had "Verbally" agreed to the appointment. Providers using Grow should use it appropriately, not just some features.

An absolute joke! I'm trying to find affordable therapy for my teenage son as we don't have insurance. Most won't see patients under 18 (teens need help too!) And the ones that do are hours away! Thanks for insuring my teenager can't get the help he needs!

While I've had great experiences with my therapist, Grow Therapy itself is awful. They had an issue with their billing process and the result is that I'm being charged for months of appointments back-to-back. They've said they won't charge more than $175 in a three-day period. That's a lot of money in a short time! They refuse to adjust the payment timeline and I was provided with no contact about their billing issue or the rapid payments. I had to reach out to get this vital information. As a newer client, I assumed that it was just policy to bill months after a session. Their lack of transparency and unwillingness to work with their customers over a massive failure of Grow Therapy's end is bewildering and horrendous. It's awful that they make you put a card on file they automatically charge instead of billing you and providing you with a due date, especially when their billing is such a mess. For a therapy company, they don't care about their customers/clients.