Amanda D.
Patient BEWARE!
I started therapy last year to support my mental health, which wasn't bad, but there was room for improvement. The biggest issue was discovered when I started trying to resolve why my visits weren't getting billed to my insurance. It was at this time I discovered my therapist, unbeknownst to me, billed a false diagnosis for me. I have never had the disorder she submitted. She never once discussed this disorder with me so we could work through what this disorder means exactly. I believe if she had, we would've jointly came to the conclusion that this wasn't an issue for me. If I hadn't already decided to end therapy through Grow due to billing issues, I would've cancelled all outstanding appointments upon my discovery. Now I've got to fight to get this untrue diagnosis off my permanent health file, if I even can. Honestly, I'd give Grow Therapy ZERO stars if I could. 110% do not recommend.
Response from Grow TherapyFeb 21, 2025
We appreciate you taking the time to bring your concerns to our attention, and are disappointed to hear your experience was not ideal. We always encourage individuals to notify our team if they encounter situations where our providers don't meet their expectations so we can thoroughly investigate each incident and take appropriate action. We’re always looking for ways we can improve our services and your feedback helps us to identify areas of improvement. If you’d like to share more thoughts on your experience or need any further support from our team, please don't hesitate to let us know. You can get more information on how to reach our team by visiting our Contact page at growtherapy.com/wp/contact-us. Thank you again for taking the time to share your feedback with us. Best, Grow Therapy Support Team