Grow TherapyReviews of growtherapy.com

Response from Grow TherapyJun 16, 2025

We appreciate you bringing this to our attention, and we’re sorry that this experience has been stressful. Accuracy in billing is important to us, and we’d love the chance to investigate this and resolve any discrepancies. We would love to investigate these concerns in more depth to ensure we address your complaint as thoroughly as possible. If you haven’t already, please reach out to our support team so we can look into this for you. You can connect with our support team by logging in to your Grow Therapy portal and sending us a secure message via the Help Widget. If you’re unable to access a portal, you can also submit your complaint through our contact form: https://growtherapy.typeform.com/to/mN4HcvK0 Thank you for sharing your experiences and allowing us the opportunity to investigate these concerns in more depth. Best, Grow Therapy Support Team

Response from Grow TherapyJun 9, 2025

We appreciate you taking the time to share your thoughts about the chat system. We understand how important it is for our support channels to provide a seamless way for users to connect with our team, and your feedback helps us identify areas for improvement within our existing processes. If you’d like to provide further insight into your experience or discuss this in more detail, please don’t hesitate to reach out. Thank you again for helping us improve the support experience! Best, Grow Therapy Support Team

Response from Grow TherapyJun 13, 2025

Thank you for sharing your thoughts with us. We understand how important flexibility and transparency in billing are, and we're continuously working to improve this part of the experience. We also recognize that last-minute billing issues can be frustrating and potentially disrupt care. To help prevent disruptions, we have safeguards in place to ensure that billing issues do not result in appointment cancellations within 24 hours. We'll be using your feedback as we continue refining how billing-related issues are communicated and managed to minimize disruptions as much as possible. Thank you for taking the time to share your feedback with us as work towards enhancing the billing experience. Please do not hesitate to reach out to our team if there's anything more we can to to support you. Best, Grow Therapy Support Team

Response from Grow TherapyMay 30, 2025

Thank you for sharing your feedback. We’re sorry to hear you’ve been experiencing technical issues. We know how important a seamless connection is when accessing care, and our team would be happy to investigate any ongoing issues you may be experiencing to offer support and guidance to help with your concerns. If you’d like to discuss this matter further or explore alternative options for provider matches that may feel like a better fit, our team is here to support you. Please reach out through your Grow Therapy portal’s Help Widget or submit your concern through our contact form: https://growtherapy.typeform.com/to/mN4HcvK0 We appreciate you taking the time to share your experience with us. Best, Grow Therapy Support Team

Response from Grow TherapyJun 9, 2025

We appreciate you sharing your thoughts with us and are sorry to hear that your experience with insurance charges has been frustrating. Navigating insurance billing can be complex, and our goal is to make the process as simple as possible. If you’d like to discuss your concerns further, please log in to your Grow Therapy portal and send us a secure message via the Help Widget. If you’re unable to access a portal, you can also submit your concerns through our contact form: https://growtherapy.typeform.com/to/mN4HcvK0. Thank you for taking the time to share your feedback with us so we can continue to identify areas of improvement and work towards enhancing the billing experience. Best, Grow Therapy Support Team

Response from Grow TherapyJun 6, 2025

Thank you for taking the time to share your thoughts with us. We’re sorry to hear that your experience wasn’t ideal. We always appreciate feedback, as it helps us improve the services we offer. If you’d like to provide more details or discuss your concerns further, please don’t hesitate to contact us via your Grow Therapy portal, or submit your concerns through our contact form: https://growtherapy.typeform.com/to/mN4HcvK0 We value your input and look forward to enhancing your experience! Best, Grow Therapy Support Team

Response from Grow TherapyMay 30, 2025

Thanks for taking time to share your thoughts with us. We hear your concerns, and we’d love to share some additional context to help ease any concerns surrounding your experience. Grow’s AI Summarization tool is a completely optional feature designed to help providers stay present during sessions while capturing key insights that support their delivery of high quality, personalized care. Most importantly, this tool will only be enabled after both the provider and client has given their explicit consent, and was designed keeping flexibility in mind to ensure that users are in full control at every step. You can pause the tool at any point during a session, and users can change or withdraw their consent between sessions. We understand that this tool might not be right for everyone, and we encourage individuals to choose the approach that feels the most comfortable for them. If you’d like to learn more about how the tool works, here’s an article that explains this feature in more detail: https://help.growtherapy.com/clients/en/articles/9778468-grow-ai-summarization-client-faq If you’d like to connect with a member of our team to continue discussing any remaining concerns, you’re always welcome to reach out through to us directly through the Help Widget within your Grow Therapy portal to continue the conversation. We appreciate your feedback, and are here to support you. Best, Grow Therapy Support Team

Response from Grow TherapyMay 28, 2025

Thank you for taking the time to update your review and share more about your experience. I’m sorry to hear that your experience with our phone system felt frustrating and impersonal. That’s never the experience we want anyone to have when reaching out for support. We’re sorry if the request for more details through Trustpilot came across the wrong way. Our goal wasn’t to challenge or silence your review, but to learn more about your experience so identify areas where we can improve. Trustpilot has a feature that lets businesses ask for more details when a review can't be linked to a specific interaction. You can get more details about this feature here if you'd like to read more: https://help.trustpilot.com/s/article/Ive-been-asked-to-update-my-review-or-provide-more-info?language=en_US#they-don-t-recognize-you Unfortunately, we’re still having trouble locating your interaction, and would still would love the opportunity to learn more about your experiences if you’re open to it. Please feel free to reach us directly via our contact form if you’d like to give us more insight into your concerns: https://growtherapy.typeform.com/to/mN4HcvK0 We’d love to hear more from you to understand how we can do better. Thank you again for sharing your feedback with us. Best, Grow Therapy Support Team