Kelsey B.
Is this Legal?
I have been billed incorrectly numerous times through Grow Therapy resulting in hundreds of dollars lost (they immediately charge your card without an invoice, explanation OR bill) without any resolution, despite contacting the company and utilizing their "chat" feature constantly over the past 2 months. They do not have a phone number to call. I was also charged $750 for a visit which was coded as a 45-minute "in person" appointment, which in reality was a 15-minute virtual visit and the provider's physical office is multiple hours away. Shouldn't this be illegal?
Response from Grow TherapyJul 14, 2025
We appreciate you reaching out to share your experience. Ensuring clear and transparent billing is a priority for us, and we’re always looking for ways to improve how we communicate this information. Your feedback helps us identify areas where we can do better. If you’d like to discuss this in more detail or provide further insight into your experience, please don’t hesitate to reach out. You can submit your concerns by logging into your Grow Therapy portal and sending a secure message through the Help Widget. For more information on how to best reach our support team, visit our Contact page at growtherapy.com/contact-us. Thank you again for sharing your thoughts with us! Best, Grow Therapy Support Team



