Grow TherapyReviews of growtherapy.com

This platform preys on therapists to draw them onto offering services here, promoting that their mission is to support the independence and growth of therapists who want to branch out to practice as an individual unit. This is actually not the truth, where they are quite competitive and will penalize practitioners for any actions taken to serve clients who request migration to a different platform where they have a more cost-effective co-pay; as well as works against the ability for providers to ever get a pay increase via platforms who are willing to invest more in the cut they pay providers to offer services. They are unethically abandoning the continuum of care, which is built to promote client needs directly, and are also just blatantly lying about their selling point that they want to support provider's independence. Only if they can sequester you to only working with clients via their platform, and you are then bound. As stated above, this is actually unethical clinically speaking and represents false advertising claims they use to lure providers in.

I had problems signing to the point where I’m getting charged $200 for a mistake that was yalll doing

By far the worst experience I’ve ever had with a therapist. I was looking for a therapist and grow was one of the first ones to come up. I spent time going through therapist, put all my information and insurance information in. I was informed they accepted my insurance and started doing by weekly sessions with a therapist. All seemed well until last week when I received an email saying I was going to be charged 164 dollars for one session. They are now trying to say that it’s “out of network”, after telling me I had no cost and was covered. I received another email today, saying I was going to be charged another 164 dollars. So apparently they are trying to charge me 164 dollars for each session I had with my therapist. Do not give this company your credit card information unless you want to fight them and their fraudulent charges. I hope this helps someone from dealing with what I’m dealing with right now.

I want to stress my therapist is not the issue. The billing and customer service is, however, appalling. After checking with my provider AND with Grow Therapy and assured by both that my appointments would be covered, I am, after 14 appointments, STILL trying to get this billing issue resolved. My insurance company assures me that I've given Grow Therapy the correct information but that they are coding information incorrectly. Grow Therapy continues to demand the same information, over and over and over and over again and still nothing is resolved! I have tried, repeatedly, to get some resolution. Today is thirty days from my most recent attempt. Finding a telephone number is not possible; you have to request a callback from them or deal with them in "chat," something that is incredibly frustrating. I finally found the form to fill out in order to request a callback, did so and scheduled an appointment. 10 minutes after that time came and went, I contacted them again asking for someone to PLEASE call. Person called saying she was sorry she hadn't yet called, saying she was still on her lunch break. When she couldn't solve anything, she said she was sending my information to the billing department where they would call me back "usually within 15 minutes". It's now nearly an hour. Still nothing. Most unprofessional bunch I've ever had to deal with. What terrifies me is that somewhere down the road the decision will be made that my therapy won't be covered at all, and I'll be holding the bag for thousands of dollars. The stress of this sure isn't great for someone already dealing with anxiety. I would say they're probably okay when you don't have a problem on the accounting end. But if you do, God help you, you're screwed.

1st therapist canceled 15 mins after start time and then billed me $100. Good luck finding a phone number to reach anyone. You have to go through the Ai agent that is not always helpful. I canceled my appointments and am moving on to a new company. I would give them zero stars if possible!

They charge 650$ for a session with a PMHNP (where the provider was late as well), and of course the insurance did not pay (due to deductible) and now they charged my credit card on file. Spoke to insurance, and they say talk to provider, and spoke to provider and they say this is normal for a PMHNP visit. Dont know what to do now and I'm stuck with a huge bill. This whole ordeal took a week and they DO NOT have any phone number where I can talk to some person. The only phone is for creating appointment. It has to be with a AI chat, which is terrible, and spews out tons of irrelevant nonsense.

If you have a good insurance or if you are able to afford the deductibles for this kind of stuff then by all means, please use the platform. However, these people do not tell you ahead of time how much the deductible will be I know I would’ve had to wait a few weeks until I would know how much my deductible is. They still had me do a session for zero dollars, I didn’t do my next session and yet my deductible was still $285 which is ridiculous and they advertise themselves as affordable, but they’re not. I tried to ask for a pay plan with this. I tried to ask if I can just cancel my claim because I only did one session and 285 is a little crazy for one session. I do not recommend this unless you’re able to have the money for it.

Too soon to rate overall experience