Dara K.
The company tells me they worked out my free sessions, but didn't
The company tells me they worked out the issue with my 6 free sessions but then keeps trying to charge me for my free sessions.

Grow is a mental health platform built to enable progress — connecting people with thousands of qualified therapists vetted across specialties, identities, and lived experiences, covered by insurance. We didn't begin with a theory about the market. We began with someone trying to help someone they loved, with the realization that when someone you care about needs mental health support, the system can feel cold, confusing, expensive, and built to wear people down. So we built something better to help people find care they can afford, stay with, and actually feel supported by — care that doesn't just work, but makes progress possible. We are not only for crisis. We are for all the moments when someone decides they want more: more support, more clarity, more tools. Because our goal isn't just to help people feel better — it's to help people achieve their goals in life. That starts with finding the right therapist, which is why we make it easy to search by specialty, language, cultural background, and identity, with care covered by insurance, appointments available in as little as 2 days, and most clients paying around $21 per session. Many pay $0, and self-pay and sliding scale options are also available. We are committed to a mental health experience that's easier to begin, more affordable to maintain, and grounded in trust — rethinking not just how people access care, but how care feels, because life doesn't pause between sessions, and with Grow, support doesn't either. So far, 15 million sessions have started on Grow, each one a step forward for someone, somewhere, building the life they've always wanted. With 220M lives covered, appointments offered virtually or in-person, including evenings and weekends, and clear cost estimates with no subscriptions to worry about, it's no surprise that 80%+ of Grow clients report feeling better after starting therapy. For more information visit growtherapy.com and to read our privacy policy visit growtherapy.com/legal/privacy-po
Grow Therapy (growtherapy.com) has 8,485 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 136 reviews with 3 stars · Clear filters
Dara K.
The company tells me they worked out the issue with my 6 free sessions but then keeps trying to charge me for my free sessions.
Amber B.
Billing practices are terrible, with only 24 hours notice before getting massive charges.
Response from Grow TherapyApr 22, 2024
Thanks for sharing your thoughts with us. We’ll be keeping this feedback in mind as we continue to explore ways to offer more transparency throughout the billing process. If we can do anything else for you, please don’t hesitate to let us know at [email protected]! Best, Grow Therapy Support Team
Sunshine T.
The therapist I have is amazing but the website itself is a bit iffy. Love that they send you a link directly to your sessions but I don't like the billing system. You can only put one card on file and if you forget your password like I did they don't actually send you an email to reset your password.
Response from Grow TherapyMar 14, 2024
Thanks for sharing your feedback with us, and I'm sorry to hear that you were faced some challenges. Although we work to prevent errors in our platform's system, we know that there can be times when technical issues come up. If individuals find themselves running into technical errors while navigating the platform, know that our team is always available at [email protected] to help investigate technical, and offer support in navigating the challenges they're having that could affect their care. We appreciate you sharing your feedback with us as continue to work towards making our platform as user-friendly as possible. Let us know if we can help you with anything! Best, Grow Therapy Support Team
. M.
They take forever to get back to you. There's no way to talk to a real person. They are giving me a hard time with my coverage and now I have to be self pay in order to continue with therapy and I honestly don't have that kind of money. My therapist is great wouldn't give her up for anything.
Response from Grow TherapyApr 26, 2024
Thanks for taking the time to highlighting these concerns as we continue to prioritize the enhancement of our support services. We will be using your feedback to guide our decisions as we work towards offering more timely resolutions when working with our team. We appreciate your feedback and are available at [email protected] if there’s anything more we can do for you. Best, Grow Therapy Support Team
Leigh
Please charge for sessions sooner. I didn't realize my old insurance stop covering me and I was racking up appointments that I ended up having to pay for out of pocket. Besides that this is a great service.
Response from Grow TherapyMar 7, 2024
Thank you for taking the time to share your concerns with us. We know that disruptions in care due to billing issues can be frustrating, especially when it comes to utilizing insurance. Our goal is to ensure that individuals using insurance for appointments can do so with confidence. Our system is designed to preemptively identify potential insurance-related issues to prevent billing problems. We're always working towards improving our system's ability to identify changes in insurance coverage; Please know that our team is always here to offer investigation and clarification into any insurance coverage concerns individuals may have! Our team has directly followed up with you for additional details. If our team can help with anything else, please don't hesitate to let us know at [email protected]. Best, Grow Therapy Support Team
SALLY C.
It is difficult to deal with office because I keep getting reminders for appointments that do not exist or have been cancelled. fortunately, I can respond to emails to straighten things out.
Response from Grow TherapyFeb 28, 2024
We appreciate you sharing your feedback with us, and we're sorry to hear that you faced some challenges when navigating the platform. While we work to prevent technical errors from happening, we know that there can be times when issues come up. We encourage individuals to reach out to our team at [email protected] to notify us of any technical concerns so we can offer investigation, guidance, and support in making sure that they're getting the care they deserve. We appreciate you sharing your feedback with us as continue to work towards making our platform as user-friendly as possible. If we can offer any further support, please let us know at [email protected]! Best, Grow Therapy Support Team
Erin
Had a 2+ week delay in services while the company underwent some website changes
Response from Grow TherapyFeb 26, 2024
Thank you for sharing your experiences with us, and we apologize for any inconvenience this situation may have caused you. We recently launched updates to our platform that unfortunately resulted in some disruptions in care. Our engineering team is aware of these issues, and our support teams are readily available to offer investigation into any concerns that may be a result of these platform updates. We appreciate you sharing your feedback with us as continue to work towards making our platform as user-friendly as possible. If we can offer any further support, please let us know at [email protected]! Best, Grow Therapy Support Team
Anna F.
The new platform has been causing a lot of issues with my sessions in terms of audio and video lag despite several minutes of troubleshooting.
Response from Grow TherapyFeb 26, 2024
We appreciate you sharing your feedback with us, and we're sorry to hear that you faced some challenges when navigating the platform. While we work to prevent technical errors from happening, we know that there can be times when issues come up. We encourage individuals to reach out to our team at [email protected] to notify us of any technical concerns so we can offer investigation, guidance, and support in making sure that they're getting the care they deserve. We appreciate you sharing your feedback with us as continue to work towards making our platform as user-friendly as possible. If we can offer any further support, please let us know at [email protected]! Best, Grow Therapy Support Team