GrovemadeReviews of grovemade.com

Overall the purchase experience was good. Fast shipping and responsive team to my questions. I bought a deskshelf, tray and wool felt matt. I am really happy with the quality of the first two. However, the wool felt matt is the most horrific product to have your hands laying on whilst working. Will simply dump it. Also felt that their prices are a bit overhyped for the actual quality, I think there are many other products at cheaper prices with equal and superior quality.

My experience with Grovemade was great. I live in the Netherlands and I had some custom issues. I contacted Grovemade and the service was more than great. They acted on my emails; this gave me a lot of trust! I ordered the pen and i am very satisfied!!

I ordered an extra large matte desk pad and I really loved it at first. However, after just 5 months, the area where I move my optical mouse started to show signs of wear. I contacted their customer service and (after several days) was told that I could use linseed oil to treat it and it might resolve it. I understand that they use all natural components for the natural "linoleum" but if the trade-off is this kind of wear after just a short period of time then I'm not sure what the benefit is to the consumer. I have a ton of equipment on the desk and the idea of removing it all to treat it with linseed oil periodically is not appealing at all. To add to this, they didn't offer to exchange (or discount) the pad for something else. I will probably look for different options that wear better.

I had an issue with a product ordered - blemish on a leather desk mat , I found customer service excellent, within 48 hours they sent me out a new piece free of charge. Highly Recommended

Ordered two desk pads in early November and received confirmation that they would ship by 12/3. As of 12/9 the order has not shipped and but was told it would ship out in a day or two. After three days it didn't ship and was then told that it was because my order didn't fully process. But now the issue has been resolved and it would ship out in another day or two. I was also told I'm at the top of their shipping queue so I assume that means my order has been prioritized. Two days later - and nothing has shipped. So while I can't comment on the quality of their items, I will say that a lot of empty promises were made and there seems to be very little understanding of where orders are in their production and delivery process. Responses to my emails came within a day but at this point I'm canceling my order and going elsewhere. They did refund my shipping costs so that was appreciated but still - if you set the expectation (twice) that something will ship then you need to deliver (pun intended) on that promise. Grovemade fell well short of that.

Paid for the desk tray and after 1 month, only recieve the initial confirmation email. Nothing after. I checked the support page every week but there is no update to my order. Not ready. Not shipped. Then I used the “contact us” support page but got no reply. I contacted them for 3 times, but none get a reply from grovemade. I would not suggest anyone to buy from them unless you like to wait for months.

I’ve owned the desk shelf for a little under a year & it’s begun to fall apart. The metal on the leg has begun to separate from the cork. The edges on the wood shelf have begun to chip. Can’t seem to get a hold of anyone.

Unable to get a hold of anyone. I made an order over 2 weeks ago. No change in status just an automated email that confirms my order. Order hasn't shipped and due to not being able to get a hold of anyone, I can't get my order canceled. Don't trust this ghost company.