GrovemadeReviews of grovemade.com

Poor Customer Service Response. After receiving a desk shelf as a gift and setting up I noticed the shelf sagging by about a ¼". While not a lot, it is enough that one of the main reasons to use a desk shelf is eliminated, ability to sweep keyboard and mouse under the shelf to use the desk surface. First contact was prompt but only to ask for pics. Sent requested pics a few hours later and then didn't hear anything. Finally 5 days later got a response but this time requesting info on weight on shelf, verified it was well below their recommended 50 lbs. Nothing for 7 days. At this point it has been over a month and still no final resolution. I understand it is a "small" company but they need to do a better job on customer service.

I ordered an extra large matte desk pad and I really loved it at first. However, after just 5 months, the area where I move my optical mouse started to show signs of wear. I contacted their customer service and (after several days) was told that I could use linseed oil to treat it and it might resolve it. I understand that they use all natural components for the natural "linoleum" but if the trade-off is this kind of wear after just a short period of time then I'm not sure what the benefit is to the consumer. I have a ton of equipment on the desk and the idea of removing it all to treat it with linseed oil periodically is not appealing at all. To add to this, they didn't offer to exchange (or discount) the pad for something else. I will probably look for different options that wear better.

I purchased a wool felt desk pad from Grovemade. It was pricey, but it's well constructed. Unfortunately, they are not clear on their website that this desk pad does not work with optical mice. I have an Apple Magic Mouse and very shortly after using it on the desk pad, the fibers of the wool seem to confuse the mouse and it stops working in any reliable way. After I realized this was a problem, I went back on the site. In small, italic print on the product page, hidden in the technical specifications, they say "Works with optical mice—for optimal performance, however, consider our wood and leather mousepad." I did not see this message when I went to purchase the desk pad. It's not obvious and it's misleading, because the pad absolutely does not work with optical mice. I was annoyed, but figured I should have read all the fine print. I went to process a return, but they have a ridiculously short return window of 15 days. Unfortunately I was out of town when it arrived and by the time I got home and realized the pad didn't work, the 15 days had already expired. I tried to contact their customer service through their website, to see if they would be flexible and understanding in their return policy, but their support form literally does not work. When you go to submit your message, the submit button does nothing. They provide no other means to contact the company: no phone number, no email address, no chat interface. So now I am stuck with an $80 piece of wool that's useless to me. It's really unfortunate because if they were more up front with customers about the limitations of their products and had adequate customer service, Grovemade would be a manufacturer of quality goods and I'd be giving them a positive review. But instead, I feel like they're intentionally misleading customers and purposely making it difficult to get support when their products fall short.