Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.
Grounding Official (groundingofficial.com) has 655 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
groundingofficial.com
Website
groundingofficial.com
Category
Manufacturing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Customer Service is great, approachable and friendly, they provided all the information I need. I am planning purchasing this products due to this experience.
Response from Grounding OfficialSep 27, 2024
Dear Eliessa,
Thank you for your kind words! We’re so happy to hear that you had a positive experience with our customer service team. It’s always our goal to provide approachable and friendly support, and we’re glad we could assist you with all the information you needed. We look forward to welcoming you as a customer and are excited for you to experience the benefits of our products.
Best regards,
Grounding Official
RL
Rene L.
Simple solution with amazing results in such a short time!
My experience from start to finish has been positive. The website was easy to use and I received my package on the time as stipulated in a follow up email from the team. The quality is top notch and I was so pleased to receive the New Zealand plug even though the product came from a different country. Just ONE night of sleeping on my SHEET, I feel incredible! Clear headed, no longer tired, energised, very well rested AND for the first time in months, I slept through the night!! thank you, thank you, thank you, I am so glad I found your website. If I had the money, I would buy 3 more for my family. Wow! The feeling of being clear headed is something I have been reaching for, for over 10 years. I almost want to shout it out to the world how amazing I feel. Keep up the awesomeness guys, your sheet is my best investment ever. Simple solution with amazing results in such a short time.
Response from Grounding OfficialDec 23, 2022
Dear Rene,
We are thrilled to hear that you had such a positive experience with our company and product. It is always our goal to provide excellent customer service and high quality products, and we are glad to see that we were able to exceed your expectations.
We are particularly happy to see that the grounding sheet has had such a positive impact on your well-being after just one night of use. The fact that it has helped you to feel clear headed, energetic, and well rested is exactly the kind of positive feedback we love to receive. We hope that the sheet continues to bring you improved health and well-being for many nights to come.
Thank you for sharing your story with us and for your support of our company. We hope to have the opportunity to serve you again in the future.
Best regards,
Grounding Official
JO
Jason O.
Updated Shipping and offered refund.
Ordered 12/10/2022. Order confirmation stated that order would ship 1-2 days. I have emailed customer service twice for tracking or ship date, with no response and have called customer service twice, still no response. That is the reason for this review. Was excited to try this product. At this point I just want a refund.
Update 1: Received a call from customer service and still could not get tracking information, would only say it would ship in maybe 4 weeks!!!
So much for express shipping. Will keep updating.
Update 2: Received refund and tracking for product. Thank you for rectifying my issue.
Thank you
Jason
Response from Grounding OfficialDec 19, 2022
Hi Jason,
We are sorry for the inconvenience!
It shouldn't take so long for you to receive a shipping confirmation and tracking data.
Our mistake was that we forgot to add your tracking number to your order, we added it, and a shipping confirmation was sent to your email.
Your order was shipped on the 12th of December.
We take customer service very seriously and disagree that our customer service "sucks."
Before our management could respond to this review, one of our customer service representatives had already contacted you. Also, we have received only one email from you.
A few of our orders experienced a delay - meaning prolonged shipping times from Germany to the United States, which means that the total delivery time (from the day that you ordered - 10th of December) - is 3-4 weeks.
For delayed orders, the average delivery time is 17 days.
Since we are shipping from Europe, we use two different couriers and include the last-mile tracking number on our tracking page (USPS).
This tracking number starts updating when your order arrives in the United States. After that, the delivery time is a few days.
We do take customer service very seriously. It's our main priority, and thus have decided to refund your order fully + we'll let you receive your order for free.
What we hope to accomplish is for you to think that, in the end, you had a great experience with us.
Please let us know if there is anything we can do for you! :)
Take care,
Grounding Official
CK
Cynthia k C.
I love these grounding sheets
I'm really impressed with my grounding sheets. I have had trouble sleeping over the last several years. I would wake up multiple times per night and have trouble going back to sleep. Since using the sheets, my sleep is much deeper. If I do wake up, I fall back to sleep easily. And I can get past the dreaded 4 AM wide awake and feeling tired period. I've only been using them about 2 weeks, so haven't noticed any change to my joints etc, but will continue to monitor that and come back and update my review later.
The sheets do ship from Germany, so they take just a little while to receive. I sent an email to customer service checking on it and they responded very promptly. I'm buying another set for a friend for Christmas.
Response from Grounding OfficialDec 21, 2022
Dear Cynthia,
Thank you for sharing your positive experience with our grounding sheets! We are glad to hear that they have helped improve your sleep quality and that you are experiencing deeper, more restful sleep. It is also great to hear that you have noticed an improvement in your sleep patterns and that you are falling back to sleep easily if you do wake up.
We are happy to hear that you have found our customer service to be prompt and helpful. We appreciate your feedback and are glad that you are satisfied with our products. We hope that you continue to see positive results as you continue to use the sheets and that they bring you improved health and well-being.
Thank you for choosing Grounding and we hope to have the opportunity to serve you again in the future.
Best regards,
Grounding Official
MB
Mickey B.
Pretty good customer service made a…
Pretty good customer service made a call and within a few hours They called me back, and resolved the problem.
Response from Grounding OfficialDec 21, 2022
Dear Mickey,
Thank you for your positive feedback about our customer service. We are glad to hear that you were able to get in touch with us and that your issue was resolved quickly. Providing excellent customer service is a top priority for us at Grounding, and we are glad that we were able to meet your needs.
We appreciate your business and are glad that you had a positive experience with our company. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you for choosing Grounding Official and we hope to have the opportunity to serve you again in the future.
Best regards,
Grounding Official
JE
Jennifer
Fell for this gimmick too
Fell for this gimmick too!
Ordered Oct 24, almost 2 months ago, and nothing. No followup email, no shipping or tracking info (they provide a link, but it doesn't show anything about where it is!). Alas, contacted my credit card company and alerted them to these scammers. Buyer beware!
Response from Grounding OfficialDec 15, 2022
Hi Jennifer,
We refunded your order yesterday, and we tried to call you today.
A slight mishap happened with your order. We already sent an email explaining the situation but would prefer to find a solution to your satisfaction via phone.
Our customer service number is +1-(855) 533-0386. Please call us back as soon as possible! :)
Take care,
Grounding Official
HO
Homemade
Its in and was worth the wait!
Got refund from company for not being correct about shipping delays and product not being delivered. Finally got the 3bedsheets yesterday after a month.
Will test out the product and come back here for details. 1st night was very recharging. slept well ! I play hockey and usually a bit sore the next day after the game. I dont know if its psychosomatic but asside from the back of the neck (i dont have the pillow case....yet!) I felt great the next day!
From bitter with shipping to very happy about product. It was worth the wait!
Communication from company was quick
they were very open and keen on customer satisfaction.
Goes a long way. Grounding officials are legit and professional.
Will report in a few weeks for overall testing of their sheets. So far after 2days...and big hockey game... i have to say it feels like magic...
Response from Grounding OfficialSep 27, 2024
Dear Valued Customer,
Thank you for sharing your journey with us! We’re sorry for the initial delays with shipping, but we’re glad to hear you finally received your sheets and that they’re already making such a positive impact. It’s great to know that you felt recharged after the first night and even noticed a difference in your recovery after hockey—whether psychosomatic or not, feeling great is what matters!
We appreciate your kind words about our customer service and communication. Your satisfaction is our priority, and we’re thrilled that the experience has turned around for you. We look forward to hearing about your overall experience in the coming weeks!
Best regards,
Grounding Official
MS
MSILinda
I take my single sheet with me when I travel
I am giving them 5 stars because the product is excellent. I think most people don't understand what "electrical grounding" means and why it is important for our bodies. I am an engineer so I understand. They even sent an electrical outlet tester to test the wall outlets to ensure they are properly grounded. I am glad they did, because many of my hotels I take it to don't have all three prong outlets really grounded. I also sleep directly on my sheet, it is much softer than it looks. I wear little to no clothing to get the maximum benefit. Right away the first night my long hair was not static light normal, and yes I awake with no pains. I love my sheet and am buying one for everyone in my family. It really does work. So much that I hate having to get out of bed now :) There were shipping delays, but I did not realize the company is based in Germany. But it was worth the wait.
Response from Grounding OfficialDec 21, 2022
Dear Linda,
Thank you for sharing your positive experience with our grounding sheets and for giving us a 5-star rating. We are glad to hear that you find the product to be excellent and that you have noticed a positive difference in your sleep and overall well-being. It is great to hear that you understand the importance of electrical grounding and appreciate the extra measure we took to provide an outlet tester to ensure that your wall outlets are properly grounded. We are glad that the sheets are soft and comfortable to sleep on and that you have noticed an improvement in your hair's static light and a reduction in pains.
We apologize for any delays in shipping that you may have experienced. We are based in Germany and appreciate your understanding of the potential for shipping delays. We hope that the wait was worth it for you and that you continue to enjoy the benefits of our grounding sheets.
Thank you for choosing Grounding and for your kind words. We hope to have the opportunity to serve you again in the future.
Best regards,
Grounding Official
