Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.
Grounding Official (groundingofficial.com) has 655 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
groundingofficial.com
Website
groundingofficial.com
Category
Manufacturing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My partner and I are going through a stressful time and this grounding sheet has given us the ability to have a deep and wonderful sleep.
Response from Grounding OfficialJan 28, 2024
Dear Mary,
Thank you for sharing your experience with our grounding sheets. We're so glad to hear that they have been able to provide you and your partner with deep and restful sleep during a stressful time. Quality sleep is essential, especially during challenging periods, and it's wonderful to know our product is making a positive impact on your well-being. If there's anything more we can do to support your experience with Grounding Official, please don't hesitate to get in touch.
Best regards,
Grounding Official
LP
Laszlo P.
After seeing an ad for Grounding…
After seeing an ad for Grounding Official and doing some research we decided to order a grounding sheet for our daughter who was having trouble falling and staying asleep. The product arrived on in December and we put it on her bed and told her about it. After about a week or so we asked her if she noticed anything. She replied that she could fall asleep quite quickly and slept through the night now. We noticed that she was generally much calmer and her anxiety, which she struggled with, was much less pronounced. Since this experience we have ordered one for ourselves and have found it to have given us a general sense of better well being. We have also told one of our dear friends about it and they have purchased two as well. We have had a very positive experience with Grounding Official and Grace from customer service reaching out to make sure we are completely satisfied with our purchase.
Thank you for a wonderful experience and product.
Laszlo & Erika Pinczesi
Langley, B.C.
Response from Grounding OfficialJan 28, 2024
Dear Laszlo,
We are deeply grateful for sharing your family's positive experience with our grounding sheet. It's heartening to hear how it has improved your daughter's sleep and reduced her anxiety. It's these kinds of stories that inspire us to continue our work.
We're thrilled that you've also experienced a sense of well-being from using our product, and thank you for spreading the word to your friends. It's feedback like yours that motivates us to keep providing high-quality products and service.
A special thanks for acknowledging Grace from our customer service team. We take pride in our team's effort to ensure customer satisfaction, and it's rewarding to know it's appreciated.
Thank you for choosing Grounding Official and for being a part of our community. If there's anything more we can do to enhance your experience, please don't hesitate to reach out.
Best regards,
Grounding Official
MK
Mary K.
Customer service is stellar
Customer service is stellar! I haven’t received the sheets to leave a review yet but customer service was excellent. They emailed back super fast and answered all my questions. I over ordered and got my refund right away. Excited to get my sheets!
Response from Grounding OfficialJan 26, 2024
Dear Mary,
Thank you for sharing your positive experience with our customer service team! We're thrilled to hear that you found our response times and assistance to your satisfaction. Ensuring a seamless and supportive experience for our customers is a top priority for us, even before our products reach you.
We can't wait for you to receive your grounding sheets and experience the benefits firsthand. We're confident you'll find them as impactful as the service you received. If you have any more questions or need further assistance once your sheets arrive, please don't hesitate to reach out.
Thank you for choosing Grounding Official, and we look forward to your continued feedback.
Best regards,
Grounding Official
HB
Heather B.
I love my grounding sheets
I love my grounding sheets! I definitely sleep better: fall asleep easily and sleep deeply. I also appreciated the company's professionalism and prompt attention to my needs. Definitely recommend @
Response from Grounding OfficialJan 26, 2024
Dear Heather,
We're so pleased to hear about your positive experience with our grounding sheets and the impact they've had on your sleep quality. It's wonderful to know you're enjoying the benefits of deeper and more restful sleep, and we're glad our team was able to provide you with the prompt and professional service you deserve.
Thank you for your kind words and for recommending us. We're here to support your journey towards better health and well-being, so if you ever have any more questions or need further assistance, don't hesitate to reach out.
Best regards,
Grounding Official
BH
Beverly H.
I contacted Grounding Official support…
I contacted Grounding Official support to find out how to order a replacement cord. Laurice responded to the email within 5 minutes. They have excellent customer service!!
Response from Grounding OfficialJan 23, 2024
Dear Beverly,
Thank you so much for your kind words and for taking the time to share your experience with our customer service team. We are thrilled to hear that Laurice was able to respond promptly to your query regarding a replacement cord.
At Grounding Official, we are committed to providing not only high-quality products but also exceptional customer service. We understand the importance of timely and helpful responses, and it's great to know that we were able to meet your expectations.
If there's anything else you need or any further questions you have, please don't hesitate to reach out. We're here to assist you and ensure that your grounding experience is nothing short of excellent.
Thank you for choosing Grounding Official, and we look forward to serving you again in the future.
Best regards,
Grounding Official
JM
JM
Good Customer Service to Inquiries Before Ordering
I sent emails inquiring about their product. Laurice and Grace were both helpful in answering my questions and even included supplemental information to help me have a better concept of how their product is installed properly. I have yet to purchase and try the product though so I can only comment on their prompt and informative emails for now.
Response from Grounding OfficialJan 23, 2024
Dear Valued Customer,
Thank you for taking the time to reach out to us with your inquiries about our products. We're delighted to hear that Laurice and Grace were able to assist you effectively and provide you with the necessary information for a clear understanding of our products and their installation.
We truly value the importance of customer support and are glad to know that our team has been helpful and informative in your decision-making process. When you're ready to make your purchase, we are confident that you'll find our products to be as satisfactory as our customer service.
If you have any more questions or need further assistance before making your purchase, please feel free to contact us. We're here to ensure that your experience with Grounding Official is a positive one from start to finish.
Best regards,
Grounding Official
EU
Eugene
I made a puchase on Jan 18 2024 by…
I made a puchase on Jan 18 2024 by mistake but cancelled the order 1 hour later. I called the company and told them and they processed the refund right away. Thanks for great responsive service!
Response from Grounding OfficialJan 20, 2024
Dear Eugene,
We're glad to hear that your refund request was handled promptly and efficiently. Our goal at Grounding Official is to provide a responsive and helpful customer service experience. It's reassuring to know that we were able to meet your needs in a timely manner.
If you have any future queries or decide to make another purchase, please don't hesitate to reach out. We're here to help and ensure your experience with us is always positive.
Best regards,
Grounding Official
JO
Joel
A Mixed Experience with Grounding's Customer Service
Recently, I had an interaction with Grounding's customer service that left me with mixed feelings. I'm sharing this experience to provide constructive feedback to the company and insights for potential customers.
After making a purchase using a promotional code, I quickly found a more favorable promotion and reached out to Grounding's team, hoping for a simple adjustment. My goal was to honor my original order while taking advantage of the better discount, which seemed like a practical and fair solution for both parties.
However, I was disappointed by Grounding's response. They informed me that the additional discount I found could only be used on a subsequent purchase within a certain timeframe. While I recognize the necessity of policy adherence, this approach felt rigid and lacked consideration for customer circumstances. It was a missed opportunity for Grounding to show adaptability and understanding – key aspects of customer service that enhance overall satisfaction.
Despite this, I chose to maintain my order out of a sense of integrity, though it meant paying more than I had initially planned. This decision, while in line with my principles, was nonetheless disheartening.
In conclusion, while Grounding may offer commendable products, there is notable room for improvement in their customer service. A little more flexibility and empathy towards customers could significantly elevate the shopping experience and foster deeper customer loyalty.
Response from Grounding OfficialJan 20, 2024
Dear Joel,
Thank you for taking the time to share your recent experience with our customer service team. We genuinely appreciate your honest feedback as it provides us with valuable insights into how we can improve our service.
We apologize if our response regarding the promotional code did not meet your expectations. Our intention is always to provide clear and consistent information about our policies, but we also understand that each customer's situation is unique. Your feedback highlights an important area for us to consider - the balance between adhering to policies and being adaptable to individual customer needs.
We're grateful that you chose to maintain your order despite the circumstances. Please know that your principles and understanding are deeply appreciated. We take your comments seriously and will reflect on them as we strive to enhance our customer service approach.
We're committed to not only offering high-quality products but also ensuring a positive and satisfying experience for our customers. We hope to better serve you in the future and truly value your continued support.
If there's anything else we can assist you with, or if you'd like to discuss this matter further, please feel free to reach out. We're here to help.
Best regards,
Grounding Official
