Grounding OfficialGrounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.
Grounding Official (groundingofficial.com) has 655 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Parker F.
5-star company in my eyes! Superb product and an excellent customer support team.
Response from Grounding OfficialDec 24, 2024
Dear Parker, Thank you so much for your kind words and 5-star review! We're thrilled to hear you're happy with our product and customer support team. Your satisfaction means the world to us. Best regards, Grounding Official
Linda Van H.
I’ve been into earthing for years and tried other products, but nothing compares to Grounding fitted sheet. My sleep is deeper and don’t need coffee anymore, even my inflammation has improved. The quality is really great and it washes well. I alos love the pillowcase as an add on. I’ve recommended this to everyone I know and even my son uses it now. If you’re looking for a grounding sheet that actually works look no further.
Response from Grounding OfficialDec 22, 2024
Dear Linda, Thank you for your glowing review! It’s amazing to hear how much our fitted sheet has enhanced your sleep, reduced inflammation, and even helped you cut out coffee—what a transformation! We're thrilled that you’re loving the quality, ease of care, and the pillowcase as well. Your recommendation means the world to us, and we’re so happy your son is benefiting too. Thank you for being part of the Grounding family! Best regards, Grounding Official
Nancy J.
I purchased the bedding sheet and it came in the day I started to catch a cold. After sleeping on the grounding sheet, I felt very relaxed and my cold symptoms seemed more manageable. The usual 7 day head cold was the easiest I've ever dealt with and the only difference was adding the bedding sheet! I noticed my back pain is a lot better and I'm sleeping at least 6 hours straight without having to get up to use the bathroom which use to be every 2 hours! I was skeptical, but now I believe it is one of the best purchases I've made in a long time. I keep a diary of all the things I'm noticing improved, and the biggest one was this head cold. I highly recommend trying these products!
Response from Grounding OfficialDec 18, 2024
Dear Nancy, Thank you for sharing your amazing experience with our grounding sheet! We're so thrilled to hear how it helped you manage your cold symptoms and improve your sleep quality. It’s incredible to know that you’re now enjoying uninterrupted sleep and relief from back pain—what a fantastic transformation! Your detailed diary of improvements truly speaks volumes about how grounding can make such a difference. We're delighted to hear this has become one of your best purchases, and we’re honored to have been a part of your wellness journey. If you ever have more updates to share or need any assistance, don’t hesitate to reach out. Best regards, Grounding Official
Elina
My order was confirmed on the 9th of December and since the 10th the tracking says that the package is on the way. It is already the 16th, and there has been no update. On the website it says shipping to Europe 2-4 days. There has been no communication for any delay or anything. I only ordered because i was conceived to believe that the product will arrive before the holidays, since it is a present. Also I was conceived since the site claims to send the product from Germany, but the tracking is from China. Another lie: "We ship from warehouses located in the US, Australia, Hong Kong and Germany. Please note that some items may be out of stock in the US or Australian warehouse, in which case we will ship your item from the Hong Kong warehouse.", since i live in germany, the item should come from there. This disclaimer does not say anything about if the item is not available in germany, we will send it from china. Also, now that the package is coming from China, i will have to pay customs, which i did not expect. If it ever arrives.
Response from Grounding OfficialDec 18, 2024
Dear Evangelia, Thank you for sharing your concerns. We want to take a moment to clarify and address your points. We have multiple fulfillment stations worldwide to efficiently serve our global customers. For your specific order, the desired sheet size was unfortunately out of stock in our European warehouse, and as a result, it was fulfilled from another location. While we are based in Germany, the majority of our customers are in the U.S., Australia, and Asia, which is why we operate fulfillment centers in various regions. Regarding customs, we want to assure you that our customers are not responsible for any custom clearance fees; this has already been taken care of for your order. We deeply apologize for any lack of clarity in communication. We are working diligently to ensure all orders arrive before Christmas, even amidst the high demand during the holiday season. Rest assured, we are doing everything possible to get your package to you as quickly as possible. We appreciate your patience and understanding and will keep you updated on the progress of your delivery. Please feel free to reach out if you have any further questions. Best regards, Grounding Official
Barbara
Love this product. I had been sleeping on a grounding matt and it would stick to me at times. This sheet is super soft and covers the length of my bed, so I'm grounded from head to toe. I believe I'm sleeping more soundly. I had questions along the way and I found customer service response quick and helpful. I would highly recommend this company and their product. Price is great too. 👍🏻
Response from Grounding OfficialDec 16, 2024
Dear Barbara, Thank you for your fantastic review! We're so glad to hear that you love the grounding sheet and that it’s been a better fit for your needs. It’s wonderful that you’re experiencing more sound sleep, and we appreciate your kind words about our customer service as well. We always strive to provide quality products and responsive support, so it's great to know we’re meeting your expectations. We’ll be sure to keep up the good work! Thanks again for recommending us, and if you ever need anything else, don’t hesitate to reach out. Best regards, Grounding Official
linny B.
After reading the great reviews on the grounding official website, I ordered a grounding sheet. It says on their website that the company is from Germany. But i had to pay in dollars. ???? The sheet arrived 3 weeks later from a company in CHINA. I've used the sheet for a month now and I haven't noticed any difference. I went on the website to complain and noticed something very strange. All the wonderful reviews had hundreds of thumbs down on every review. I wish I had noticed this before I ordered. That's telling me that all the reviews are fake. I sent an email but of course I got nothing back.
Response from Grounding OfficialDec 13, 2024
Dear Linda, Thank you for sharing your experience with us. We appreciate your feedback and would like to address your concerns in detail. Firstly, regarding your order timeline: You placed your order on November 5th. As stated on our website, it typically takes 1–2 business days to process orders. Your order was shipped on November 7th and delivered on November 18th, which is within 11 days—not the 3 weeks mentioned. While this delivery did take longer than usual, it was primarily due to the high volume of orders and increased transit times during the pre-holiday rush. We sincerely apologize for any inconvenience caused. About payment in dollars: Although our company is based in Germany, we operate in USD to accommodate the majority of our international customer base. This allows for easier transactions globally. On the topic of shipping origin: While our primary manufacturing warehouse is in Germany, we also utilize fulfillment centers in other regions to efficiently meet global demand. In your case, the sheet was shipped from our facility in China to ensure availability and quicker dispatch. Rest assured, the product quality and standards remain consistent regardless of the fulfillment center. Regarding website reviews: We strive to maintain complete transparency. The reviews on our website are authentic and reflect genuine customer experiences. We understand your concern about the "thumbs down" ratings, and we’ve observed this too. Many visitors to our website—some of whom may not believe in grounding—interact with reviews, resulting in varied reactions. This feedback system provides a balanced view rather than a cause for concern. Finally, on your emails: Our records show that you sent two emails earlier today (at 12:45 PM and 12:48 PM) from different email accounts. While we strive to respond promptly, we kindly ask for 24 hours to reply. Rest assured, we will address your concerns thoroughly, including assisting you in testing the sheet's conductivity and setup to ensure optimal functionality. We’re here to help resolve any issues and ensure your experience with Grounding Official meets your expectations. Best regards, Grounding Official
Mark M.
No Refund The worst treatment of a customer I've experienced in 40 some odd years. I set up a proper return with them and followed rules about the return. The phone is never answered. Emails are met with non response first then 'we have sent it to our bosses then excuses next; our system is down, bear with us; our accounting system is down, bear with us and so on. I continue to email and call. I have filed complaints with the BBB of Alabama and PayPal. Refund promised same day as review only after I got Trust Pilot and PayPal involved
Response from Grounding OfficialDec 11, 2024
Dear Mark, Thank you for sharing your experience. First and foremost, we sincerely apologize for any frustration and inconvenience caused during your return process. Customer satisfaction is at the heart of what we do, and it’s disheartening to hear we fell short of your expectations. After thoroughly reviewing your case, we want to assure you that your refund has been fully processed. Our intention was never to delay this process. Unfortunately, during the time of your request, we encountered some technical difficulties with our accounting system, which led to delays in addressing returns promptly. We understand how frustrating this must have been and take full accountability for the delay. We value your feedback and are actively working to improve our processes to ensure situations like this do not happen in the future. We are grateful for your patience and understanding as we addressed the issue. If there is anything else we can do to make this right or if you have further concerns, please don’t hesitate to reach out. Best regards, Grounding Official
M P.
I noticed some improvement with their sheets, but my wife did not. We recently moved into a neighborhood that is being built and both of us started feeling terrible until we removed the sheets. We were suffering from fatigue and new pains that we had not had previously. I was going to give them 2 stars, but when I left a review on their website, it went "under review" and they never approved it to show up for others to read. That is probably why they only have 3 star and higher reviews on their website. I have emails with them saying that they will let people know that living in an area of construction is not the best for their sheets. They have not posted that information anywhere. These are their exact words: "Your feedback regarding potential impacts in new subdivisions is valuable, and we will take this into consideration to better educate and inform our customers in the future."
Response from Grounding OfficialDec 10, 2024
Dear Matt, Thank you for sharing your experience with us. We truly value all customer feedback and strive to address concerns as transparently and fairly as possible. We regret to hear that you and your wife faced challenges while using our grounding sheets, and we’d like to clarify a few points to provide a fuller picture. Living Near Construction Sites We acknowledge the feedback you provided regarding potential impacts of living in areas with ongoing construction. While this is a unique situation that isn't commonly reported, we have begun looking into it further to understand how environmental factors might influence the grounding experience. Your feedback has been valuable in this process, and we are working on better communication around this topic in the future. Reviews on Our Website We value honest reviews, whether they are positive or critical. Reviews on our website do go through a moderation process to ensure they adhere to our community guidelines (e.g., relevance, appropriate language, constructive criticism). Your review was not excluded due to its rating but may have required additional time for verification and approval. We never filter reviews based solely on star ratings, as transparency is a core value for us. Product Performance We’re glad to hear you noticed some improvement while using the sheets. Grounding is a natural process that can vary depending on individual circumstances, health conditions, and environmental factors. If you'd like further assistance in optimizing your grounding setup, our customer support team is here to help. We apologize if there was any misunderstanding or delay in addressing your concerns. Please know that we are committed to continuously improving both our products and how we communicate with our customers. Thank you again for taking the time to share your experience with us. Best regards, Grounding Official
