Grounded LabsReviews of grounded.so

Didn’t think I’d like this gadget as much as I do. Highly recommend it for winding down and a beautiful addition to a room corner.

I recently contacted the company because the Oasis Mini device (beautiful) which my daughter gifted me last Christmas, stopped functioning correctly, and was still under guarantee. My initial contact was responded to by AI (and, this is made clear from the outset), and then quickly passed on to human help. And that's been amazing. A US company, I thought there might be difficulty, but all was handled in a global, 21st century way. Initially it took quite a while to work through what the possible problem might be, and I can understand this. The Oasis is a product which relies on communication between gadget and app, and of course software could easily have been the issue, and fixed remotely. It wasn't, unfortunately so took a while before both sides came to the same conclusion that a replacement would be necessary. Whizz bang, it was dispatched within a couple of days, from a UK source. And then began my disaster with Parcelforce as its courier, which has been woefully inadequate, and that's another matter I am pursuing separately. But - bottom line - the replacement failed to be delivered and is embarrassingly (for Parcelforce), stuck in their whole sorry delivery mess. Woe was me! How to explain to a US company what on earth had transpired. However, I did get back in touch and couldn't have been dealt with more kindly or efficiently. In short a new device has been sent to me and here's hoping this one will arrive. If it doesn't, I know exactly who to blame and it won't be Grounded Labs. But - I couldn't have asked more from Grounded Labs and they gave all I asked for, and more. Brilliant bunch of people. Thank you all!

My oasis stopped working dueing an upgrade. We trouble shooted for a couple weeks. When nothing would work they sent me a new one that works perfectly! Excellent customer service! Very willing to assit in anyway.We LOVE our Oasis! Thank you!! Ps. Shaye is top notch! Best, Gina

I had a problem with my side table about 4 months in. The customer service was excellent and very responsive. Unfortunately my table cannot be revived, but they are sending me a replacement. I know this is a fairly new company and things will happen, but they readily made things right.

We absolutely love our Oasis Mini. When we started getting the dreaded Error 16, we were so bummed — our little zen garden was officially out of commission. I reached out to see if any support was available, and wow… there sure was. Within 24 hours, I had a reply acknowledging the issue, apologizing, and offering a fix to try. We tried. And tried... A few days and a few software updates later, no luck. Eventually, our Oasis Mini was deemed unrepairable. But here’s where it gets good: Grounded Labs stood by their word and handled everything with genuine care and compassion. They resolved the situation and we couldn’t be happier. HUGE shoutout to Shaye for their patience and incredible support — and to Thalia and the Dev Team as well. Truly outstanding. If I could give 10 stars out of 5, I would. Thank you, Grounded Labs. Honestly.

I have ordered from this company a few times and every time I do I am very satisfied with them. The products are exactly what I expect and the shipping time is very reasonable. But the best part is the communication. This company keeps you updated every step of the way. You aren't left wondering when your items will get there or what step of the shipping process your items are in. I love my Oasis and I look forward to ordering more in the future.

Quick response times for customer support and even the owner got involved on his own behalf. How often can you say that. It wasn't even a major issue, he just wanted to make sure things were taken care of

I received an Oasis mini for my birthday it is a beautiful product and works brilliantly. I had a need to contact the company and found them to be absolutely brilliant and extremely helpful. Trev. C