Glenys G.
Not happy with no response
Not very happy, I requested to send my pilllows back for a refund under the 100 day no quibble guarantee 15th December, but got a reply with useful tips and to try a little longer. Well I have and still they are not comfortable for me or my husband. I contacted customer services again, but have had no response. They said they’d get back to me within a couple of hours, but that was 2 days ago, and again this morning. So what now ? They have no phone number to contact, so very annoyed. Please be aware of this before purchasing, I definitely wouldn’t have ordered them if I’d have known I’d have this much trouble trying to send back
Response from Groove PillowsJan 19, 2026
Hello Glenys, Thank you for your review. I completely understand your frustration, and I’m sorry for the delay in communication — we always aim to respond as quickly as possible. The reason we sometimes suggest giving the pillow a little longer is that we’ve found many people need a few nights to fully adjust, as the neck, shoulders, and upper back get used to the new support. That said, we also provide the return address right away in our emails for anyone who decides the pillow isn’t right for them, so you always have the option to return it under our 100-day no-quibble guarantee. I’ve looked into your case and can see that it’s now been resolved, so I hope everything is all good and that you’re happy with how it was handled. Best, Dusan Head of Customer Service



