GroomitReviews of groomit.me

They came out and did a dry bath on a golden doodle & a siberian cat and a regular bath on a short haired lab. I tried Groomit because my regular groomer was on vacation. When my regular groomer started on the golden doodle they said they don't think groomit brush her out before doing the dry shampoo because she is all matted and now needs to be shaved! They also did not clean her ears, tweeze the hair, and it could cause infection. I didn't love the dry shampoo for the cat. The short haired lab was good though.

I had a terrible experience with Groomit and their groomer, who went by the name Ocean Wavz. I booked a grooming appointment with clear instructions for only half of my dog’s hair to be trimmed. When I brought her out to the grooming van before the appointment started, the groomer casually mentioned that her tail seemed a little matted but said he could work through it. He never mentioned needing to shave her and never got my consent for cutting more than the agreed trim. What makes this worse is that I brushed my dog thoroughly just an hour before his arrival — and she has been professionally groomed monthly since she was a puppy. There was absolutely no way she was severely matted. Even if he encountered a tangle, it did not justify shaving her all the way down to the skin. The before and after pictures are shocking compared to how she normally looks after grooming. Angry doesn’t even begin to describe my feelings toward this company and especially Ocean Wavz. Here is the most infuriating part — this groomer was literally parked in front of my home the entire time. If he truly felt something needed to be done beyond the agreed service, he could have easily knocked on my storm door, which was open the ENTIRE time, or simply called or messaged me through the app (even if there were issues with the app — he could’ve simply gotten up and come to the door). It truly appears that he made a mistake and had to cut her to adjust for that - but even then her hair is not even. This was unacceptable, lazy, and irresponsible. I feel violated that this was done without my consent, and it absolutely infuriates me to now see my dog shivering because her hair is gone — all because of this poor, careless, irresponsible experience. When I complained to Groomit, they initially refused to refund me and only offered a store credit (which I would never use after this). It wasn’t until I threatened to report them to the Better Business Bureau and dispute the charge with my credit card company that they finally refunded my money. This isn’t even my first bad experience with them — the initially scheduled groomer never even showed up and lied and said she did. I will never use them again and strongly urge other pet owners to stay far away if you value your pet’s well-being and expect honesty and professionalism.

Excellent treatment to my dog. Thank you Penny

Dana was proficient

Very capable and direct; got the job done!

Super nice and did a great job!

I love the text messages that let me know that the groomer is coming. Both Aline and Jinny have been wonderful with our Corgy. We have had bad experiences with groomers and so far we have been very happy. We also love the convenience of having the van across our street We only use Groomit now.

It was terrible. I was interested at first, so I made a reservation in advance for 5/16 at 11:00 and waited for Groomit. However, an hour ago, Groomit texted me saying that 1:00 was available and asked me to change the time. I was upset, but I changed the time to 1:00. But I got a text right away saying that they couldn't come and that they said that I should make cancel.The company didn't take any action and I didn't get any compensation for wasting my day. This is the first time I've ever worked at a company like this. I wonder how a company that doesn't keep to the time and is so messy can do well.