AWM
Unreliable and Rude Customer Service
I don’t usually leave negative reviews, but Groomit has canceled on me more times than they’ve actually shown up. Cancellations are often last minute — sometimes just hours before — or they’ll change the appointment time after you’ve already booked and paid. I gave them another try after a year and a half, and the groomer was a complete no-show. When I contacted customer service, they were unhelpful and rude — even telling me “good luck finding another grooming service that meets your expectations.” All I expected was for someone to show up as scheduled. Groomit is unreliable, unprofessional, and doesn’t respect customers’ time.



