groomie.clubReviews of groomie.club

Paid for expedited processing and shipping but delivery is taking forever. Customer service is horrendous. Company apologizes but claims a refund for expedited services is not possible.

I tried this shaver based on the Facebook ads and their website. The truth is this shaver clearly didn’t work for me,wet or dry. The photos they show on their site are bogus and I truthfully tried to get a close shaver , never achieved. Waste of money. As mentioned by others they sign you up for the blades without advising you.

Terrible company, they take your money ey and don't send you the items that you purchased. They took my money 2 weeks ago and I have emailed them multiple times. They reply with "it's on the way". I got an email today stating item is out of stock and no time frame of when they will be getting more in stock. Buyer beware.

The good news is the shaver isn’t terrible for what you pay. However, it doesn’t really get as close as I expected. The bad is they automatically sign you up for blade replacements without telling you then charge your card and take 3 plus weeks to actually ship the blades. There is no customer service number to call and emails go unanswered for days and you have to keep bugging to get a response. Overall do not shop here, if you need a shaver go somewhere else please!

Not any different from all other rotary shavers. Their return policy is a lie ! If you're older as I am they make it very difficult. Donate it to a friend get a girtcard? To get my money back I have to take it to the post office pay for tracking then hope I get my money back. I guess they have never dealt with the handicapped. This company is terrible. Buy elsewhere. So on a fixed income I am supposed to pay somebody to take me to the post office or pay them to go to the post office instead of the company just sending me a return label. What a wonderful company I dealt with.

My whole experience from the beginning should have been a warning. It takes 3weeks after placing your order to receive the product, so plan a month or two ahead if your purchasing for a gift. Once I received the device, it worked just fine until I decided to upgrade to the 2.0 blade. Once I did just that, the baldie shaver stopped working, causing me to have to purchase a whole new shaver. With that purchase I was supposed to receive a $5 digital gift card and digital ebook. Never received! I cancelled my blade subscription in February and have been charged monthly ever since. I've sent several emails after these charges and have been advised the my subscription is cancelled but nonetheless I receive another charge and in order to get refunded I have to send back the blade that I never ordered!! I'm furious and there is no way to speak with anyone or to even remove my billing information. This experience has been a nightmare! I wish this on no one. So if you ever decide to subscribe to Groomie make sure you use a Prepaid card.

I closed my account with groomie about 2 months ago and they are stealing money from my card to pay for a product I never order! Their customer service is horrible and just like their razors!!! If you don't mind getting cuts all over your head go ahead and buy one, otherwise I strongly suggest that you go to another company!

Absolutely appalling customer service. My shaver broke after a month and was told they could only replace it, not refund. That was 2 months ago and I am still waiting for a replacement. I've contacted them multiple times and they keep telling me it was delivered, and send my tracking for my blade which arrived 2 days before my shaver even broke 😂 So far I've spent about £80 on a month's worth of shaving as I can't use my replacement blades on a broken shaver. Absolutely ridiculous. I can see they haven't responded to anyone's reviews, so I doubt this will be resolved any time soon but hopefully this might stop someone wasting their money on these crooks.