James
Responsive, but disappointing
Response from the team was quick and helpful. The referral to the refund link was disappointing. I canceled my payment and product upon confirmation. I could not finish the refund process w/o taking a picture of the delivered product. This unnecessarily prolongs the process and a return of my payment. This part was not shared in the support team's response.
Response from groomie.clubMar 27, 2026
Hi — that’s definitely not what we want to hear, and we’re sorry you ran into this. If your device stopped working, we’d really like to take a look and get this resolved for you, whether that’s a replacement or next steps under warranty. There’s a chance we missed your earlier message, so if you can reach out again at [email protected], we’ll make sure you’re taken care of quickly. We’ve got you on this. Best, Groomie Support