Groome TransportationReviews of groometransportation.com

Not a pleasant experience. I had a reservation for a Groome Shuttle. I confirmed with the driver I would be there. The driver left before the scheduled departure time, leaving me stranded. To add insult to injury, the drive later text me to chastise me and demand to know my whereabouts after abandoning me. Reaching out to the company resulted in zero efforts to acknowledge or remedy the situation. They will leave you. Their drivers will send you rude texts. The company will not respond to contacts.

The website for the MSP airport Terminal 2 instructs you to cross the skywalk and go down to level 1. What they neglect to say is that there are TWO skywalks. After crossing the only skywalk I saw and wandering around the parking garage looking for the shuttle area I reviewed an airport map and saw there were two skywalks! While wandering around, I tried to contact someone from Groome by googling Groome, there is NO customer service number! The only way to contact them is to send an email and they will respond in 24-48 hours. Seriously!!!! In the meantime, I missed my shuttle. When I finally got to the right place, I asked a shuttle driver to another destination if my shuttle had left. He had no idea. I requested that he give feedback that they need to put a contact phone number on their website. His reply - I can’t do that, I’m only a driver. Seriously!!!! Also, the driver has my phone number - why don’t they call if you’re not there? My daughter takes shuttles back and forth to the Chicago and Indy airports quite frequently and they ALWAYS call if she’s not there. The only way I was able to contact them - finally - was to google Groome in Duluth. After going through the first prompts to get to a person, I was cut off. Had to call back a second time since I now needed to reschedule. Defining got a happy camper either this company. So many little things they could do to provide good customer service. Will definitely avoid them going forward.

booked on line cause they said it was cheeper but not i had to leave a gratuity before i could finish reservation why

Having used Groome Transportation since they started in Eau Claire, I have never had to write a bad review...until now. Recently I booked a round-trip shuttle for myself and my mother for our trip to Greece. Our flight back from Philadelphia to Minneapolis was delayed due to storms. I called Groome to inform them that our flight was delayed and supposed to come in at 12:00 AM, so we would need to change to the 12:35 shuttle. The person at the desk was helpful and took care of that. Unfortunately, our flight was further delayed and we didn't arrive in MSP until after 1:30 AM. There is currently no way to contact anyone at the Groome office between midnight and 7 AM and there is no shuttle between 12:35 and 4:30 AM. Our option was to wait until 4:30 and gamble whether we'd be able to have room on that shuttle (again no communication to guarantee that) or else wait even longer. Ultimately, we elected to spend more money and took an Uber. I called Groome after the fact, and while the receptionist was kind and understanding, Groome would not issue a refund or credit to a future shuttle trip because I didn't give 24 hours notice (which is impossible in that situation) and because there was "a shuttle" (at some point) available to us (although maybe not together either). As disgusting as the lack of credit/refund is, the worst is the lack of communication available to passengers like me. It was very distressing not to have any way of communicating with Groome for hours. I realize that my situation is probably uncommon, but nevertheless, is possible. In the future I will most likely be using other means of transport to and from MSP.

Tonight Groome found it appropriate to default on my booking, leaving me stranded 80 miles from home overnight, and won’t refund me. Be cautious. Groome, it’s not too late to make this right.

This company was 10 minutes early picking me up which allowed me to get to the airport even earlier. The driver drove safely and was very polite. The return trip from the airport was equally satisfactory, even in the face of a 10-mile backup due to an accident. They're just a great company. The price is GREAT!

On line mobile phone booking is not working, impossible to complete the order.

This is the second time in a month that my wife had a reservation and the shuttle left without her. Tonight, there were 3, all with reservations, that watched the shuttle drive off without them. Groome transportation has deteriorated significantly in the past year and needs restructuring or other competition. They are terrible now to use.