Groome TransportationReviews of groometransportation.com

Groome changed their schedule in Jan 2026 for San Jose to San Francisco. I followed their new schedule on their website and arranged a pickup in San Jose. I waited past scheduled pickup and another Groome shuttle arrived going another direction. They radioed their base to find out the new schedule on the website was incorrect and my scheduled shuttle, confimed by an email from them no longer was running at the time I was supposed to be picked up. I had no choice but to get an Uber to San Fran airport. I called Groome during my Uber ride and they admitted to having incorrect times on their website and asked me to email them my Uber receipt for reimbursement. I did send them my receipt and got no response. I sent an email and got a manger who had no idea of my situation and I explained what happened and sent receipts again. No response even though I sent another email to them about the status. A month later and not even the courtesy to reply to my inquiries. It is a shame because the drivers were always excellent.

I have used Groome Transportation several times for shuttle service to trim my house in Leesburg, Florida and Orlando International Airport. But now I get a message from them that no pickup is available at my address in Leesburg. Go figure??? Things would have been much better if Groome had never taken over airport services in the general area that had been operated so much better and smoother by Village Airport Van!!!

Horrible service! Driver left at 12:05am and was supposed to leave at 12:15am. He drove off as I walked outside at 12:05! This caused me to kiss the shuttle I paid for and had to then pay for a lift ride from msp airport to get home! Absolutely ridiculous! Steer clear of this company! They do not hold up to their own set standards. Also did not receive a heads up phone call either!

Setup a reservation for 10/11/2025 with return on 10/18/2025 from Augusta to Atlanta. Round trip with tip $311.00. I received a text on 10/10/2025 saying no parking was available and i would need to be dropped off. I booked with them so I could leave my car and ride to Atlanta. Our flight back with shuttle would be after midnight. I had no one available to pick us up that late. I called to get a cancellation. They told me only a credit for future use would be credited. I called my credit card company put this in dispute. How are you going to say no refunds. I do not give money away for no services. I will never use them or recommend them to anyone.

Booked from San Jose to Monterey, CA and back. Told driver where I wanted to stop but was billed for stopping at the Monterey Airport which is not where I was dropped off. Even worse, the driver was reading some kind of paper ( not news) while driving!!! I could see his eyes go from the road to the paper and back again. It was really unnerving. My seat mate felt the same. The vehicles seem to have no springs. The return driver had a lead foot so we were constantly bouncing forward in traffic as he hit the brakes again and again. I was overcharged on both ends, but they did not refund my credit card. I now have a Groome “credit” for a city I am not likely to return to in a year. Groome is a really Crappy Indifferent Company with less than careful drivers. Avoid if you can!!

Rude staff, no parking for travelers with reservations. We travelled from Atlanta to Memphis on 9/4/25. For the first time we used Groome Transportation based on good feedback from friends and neighbors. The only complaint I had heard was the lack of parking. Apparently reservations with start and end dates to not match parking spaces which is a disaster for a business like this. A friend found out at 4:30 a.m she would not have parking. Neighbors found out at 4:30 a.m. too on their last trip. I, as directed, called the night before (Wed 9/3) to inquire about parking. The lady was very nice, thought there were 9 spaces but then I got a text saying there were none. She told me to call back at 8:00 a.m. on 9/4 since there could be a space. A neighbor agreed to drive us but we were hoping for a space since we were returning on Sunday. Many times I communicated that my husband has mobility issues, and made sure he could get into the van, have a parking space. I called at 8, was on hold for 30+ minutes, even as we drove away to head for the lot, to ask about a handicap parking spot. I finally hung up. When we arrived there was a handicap parking spot. The 2 staff were not on the phone and just ignoring calls. One was the man I spoke with initially who was not pleasant at all, unprofessional.. Since we had no parking at the lot and no way home, we ended up renting a car at the Atlanta AP, driving home and returning the car the next day. I have been recommending Groome based on friend’s feedback but none, until recently had ever not been able to park there during their trip. I will never recommend Groome, will never take the service again. The staff was rude, unhelpful, unaccommodating. There should under the ADA always be spaces for handicap individuals who are traveling and using the Groome service. This service is needed, and I’m sorry the business plan is not solid and ensuring customers have parking spaces to match their reservation. It is a recipe for failure.

We have used the previous Workman’s Transportation many times and we were very happy with the services. We recently booked travel from Orlando to The Villages. Our plan was to do home searches yet our mom who is 90 years old has turned ill so we have no choice but to cancel as we are her only caregiver’s.The future is now unknown and it appears that we can’t get a full refund. I would hope that Groome can make an exception on their policy. Our confirmation number is A14702515.BE. Also after many calls to Groome it was clear that it is impossible to talk to anyone at this business. Keith

Terrible Customer Service – Rude, Inflexible, and No Understanding for Travel Delays After my flight was diverted to Amarillo, TX, due to a closed Denver airport, I missed my pre-booked shuttle to Fort Collins. We landed at midnight, too late to reschedule, and when I called the next morning to request a credit, the agent was rude, dismissive, and unwilling to help. This company holds a monopoly on certain Colorado–California routes, but their customer service is unprofessional, inflexible, and lacking in basic empathy. Bottom line: If you have another option, take it—this company’s customer service will leave you stranded and frustrated.