gripharness.comReviews of gripharness.com

THEY SAID IT WOULD BE DELIVERED ON OCT THE 3 /23 BUT IT WAS AT THE CUTSOM ON OCT THE 3 /23 NOW THEY SAY IT IN TRANSET FROM

Shipping time is horrible

It took forever to get the product after they stated it had shipped. After I received it and placed it on my dog the colored nylon covering came apart from the plastic frame binding it more than 4 inches within minutes. I wrote them and they asked for a picture (which I was glad to send) and they then offered a 5% refund and suggested I take it to a tailor shop for repair. REALLY??? I declined to do that and said I was not happy with that suggestion and would like the issue resolved. They replied that the 60 day satisfaction guarantee only applied if the package was unopened and also never put on the dog. REALLY ONCE AGAIN!!! How would I have known the harness was defective if it wasn't opened and put on my dog? So I said I would be happy if they would just replace the product. Their reply was that I could only send it back in the original plastic bag it was sent in (It came in a clear plastic bag inside a white plastic mailer) and I would have to pay the first class return postage. Then they would decide if they would send me another harness or I could just accept a 15% refund. Horrible product and horrible customer service from this company. I have received several ads from products that look like the same harness on my Facebook app and I think that this might be a scam company running the same lousy product under several different product names. DO NOT WASTE MONEY ON A GripHarness!!!

This company has zero structure in the after-order customer service….. I am so disappointed with this company……They are apparently Hit and Miss with fulfilling their customer‘s orders….. I have a warning: Buyer Beware!

I ordered Harness and leash very slow delivery, I still have not received my Leash. It July 8 and still no leash 14.95

The harness unsnaps when my dog pulls! I contacted customer support they told me to go to my local store that repairs bags etc… The harness is worthless as is their customer support!

My first harness that I bought from them the Buckle broke. I was stupid enough to buy a second one and the Buckle broke on that one after two months. No customer servive. I do not recommend this product.

Very poor customer service. Did not fulfill the order I placed. My dods name was left off of the harness and phone number. I also ordered extra name tags ( and payed for) and did not get those either! When I contacted customer service they said nothing about the name and number being omitted, and said that I would have to pay for the shipping of the tags!!! REALLY! Their screw up and I have to pay for it? I would and. Will not recommend this product! Very poor customer service!!! Lyn Hoff