GrillrescueReviews of grillrescue.com

Ordered a grill rescue pro on Dec 3, 2025. It never arrived and tracking states it was returned in January. Company said they would send another and will not give me a tracking number or any further information. It will be 2 months from original order next week and no product. Does not appear to be a reputable business.

Scam! These people are scamming people out of money! They take your money. Send you a fake tracking number. The order never comes. They won't respond at 1st except for a generic response & then you eventually get a sorry email please confirm the shipping address which is some random address to vacant land.

Horrible experience. Customer service does not exist at this company. Have been trying for over a month to get gloves, finally asked for a refund 2 weeks ago and now answer. Responded today with “we are preparing your gloves for shipment”. Told them I don’t want the gloves, I want a refund. No response. DO NOT BUY FROM THIS COMPANY, YOU WILL REGRET IT!

Do not buy from this company! They are not legit. We ordered product that was never sent. They provided a fake tracking number and have failed to respond to three written requests for refund or correction. We have to file a fraud report with our credit card company and hope to receive a refund through them.

Would highly recommend not purchasing from this company. Getting ahold of their customer service is impossible, just auto generated replies that don’t even address your concern.

Buyer beware! Zero customer service....would give zero stars if possible. We wanted to return our order and followed the return instructions. No action to confirm receipt of our return via UPS (we confirmed our return was received). No response to at least two follow-up e-mails.

I ordered Grill Rescue products in early December for Christmas presents. I also paid for priority shipping and processing. It is now January 13th and I still have not received the shipment. I have sent them 5 emails and called them dozens of times to cancel the order. No one answers the phone and I have received two canned email responses refusing to cancel the order. My credit card was billed but i still don’t have the order one month later. Scammers! Do NOT buy Grill Rescue products!

I just received my Order and it’s missing two items one dunk tank and one black brush hanger. Everything else was complete. The order was placed on December 3, 2025 and received January 2, 2026. I contacted customer service and received an automated response. It's now been over a week and still no response from anyone. These things were to be Christmas gifts. I don't recommend this company.