GrillrescueReviews of grillrescue.com

I have ordered at least 5 brushes and 5 extra pads. I ordered 2 pairs of the grilling groves from Xmas $100 plus for 2. They never sent them, I have contacted at least 5 times they continue to do nothing. Don’t Buy!!!

Well I’ve still not received my order! I ordered in the middle of Dec 2025, and here we are now in the middle of Feb! I’m still waiting for the product! I contacted them at least 3 times and they always apologized profusely, promising that I would receive my product in the next week or two. And the reason for the delay was blamed on the postal service! This is a complete rip off scam company and they should be put out of business. Do not order from this company. Denise

I placed an order on 12/16/25. I even paid for rush shipping. I haven't received it yet and all emails are answered with "carrier delays", etc. I requested a refund today. Will see if it happens.

Please don't order from them. Like others, ordered product based on slick advertising, after 6 weeks nothing. Disputed credit card charge and sent email telling them to ship it and the charge will go through. They then had the gall to send me an email saying it was delivered which I immediately disputed saying send me the tracking number and of course no response. Also, their nonsense about giving to Fire fighters showed on their Form 990 that have about 200k in assets and gave away almost nothing. That is the real disgrace, regardless who founded it. The product is not bad but the business is run terribly. DO NOT ORDER FROM THEM.

I ordered several grill cleaning items, which were promptly charged to my credit card. After 3 weeks with no delivery, I attempted to contact the company about my order. The only contact method I could find is by email, and after several emails I sent, I got a reply that the shippers were at fault, and allow a few more days for delivery. Same response 2 weeks later. I filed a complaint with the BBB, and after several weeks, they responded that one item I wanted was on back order, and that is what held up shipment of my other items as well. They did apologize for the lack of communication, but at this point, I’m not waiting for items to be back in stock. I’m asking for my money back, and will never get the time back I lost in trying to get this company to do what they claim. Beware.

I would like to share that once this company gets ahold of your email address it will abuse and molest it to no end. Of course you have to agree to their "terms and conditions" and "privacy policy" in order to place an order online (just like everyone else) and in the process your email box will continue to be abused daily for years to come without any way of stopping it. I have tried to "unsubscribe" but it leads to no results. I have now created a rule in my mailbox to try to stop the barrage of marketing email from this company. Despicable!

My wife ordered 2 grill cleaners two weeks before Christmas but we never received them. She called them several times and no order delivery updates were provided. They finally refunded her money after 4 weeks. terrible customer service and very poor communication.

Ordered 2 pair of gloves and a pack of grill sponges in December 2025. I received the sponges soon after the order was placed, but have yet to receive the sponges. For a company claiming to be by first responders and veterans, they should not be trusted. I will be sending the unopened sponges back Feb 1 and filing to reverse charges. DO NOT buy from this company.