GrillioReviews of grillio.com

They claim to have a price match guarantee, but will not honor deals that make their margins smaller. They also wont put anything in writing.

Site had an error and they blamed me! I ordered a pizza oven and it was stated as being on sale. The item allowed me to select the style, color, and gas option without changing the "sale" price online. I received an order confirmation with all the correct information. Thrilling, right? Well the next day I receive an email stating that what I ordered was not gas but wood fire. I called grillio and was treated as if I was a liar and making up the entire purchase. I even screenshot my order and texted to the nasty woman on the phone. She again stated that's not what I bought. Yes it was. Their site had a error and instead of honoring the sale they continued to patronize me and state I was confused and that the error didn't exist. During my rude call, she went on the site and said the supposed error was fixed. It wasn't. Again they tried making me out to being a liar. After back and forth, she then tried telling me that the oven I wanted doesn't come in gas and that I'm wrong. Lady, I did my research and the Alfa has a gas option. Maybe for more money, but it's still an option. After about an hr on the phone of being yelled at and berated her best offer was I could get the oven I ordered but for thousands more. They wouldn't even honor or admit to their lousy advertising. Literal worst experience of my entire life purchasing anything online. Rude lying and quite frankly uneducated about the items they sell. Oh and she's been working their for 15 years. Maybe it's time she finds a new gig. DO NOT GIVE THESE PEOPLE YOUR BUSINESS.

Site had an error and they blamed me! I ordered a pizza oven and it was stated as being on sale. The item allowed me to select the style, color, and gas option without changing the "sale" price online. I received an order confirmation with all the correct information. Thrilling, right? Well tje next day I receive an email stating that what I ordered was not gas but wood fire. I called grillio and was treated as if I was a liar and making up the entire purchase. I even screenshot my order and texted to the nasty woman on the phone. She again stated that's not what I bought. Yes it was. Their site had a error and instead of honoring the sale they continued to patronize me and state I was confused and that the error didn't exist. During my rude call, she went on the site and said the supposed error was fixed. It wasn't. Again they tried making me out to being a liar. After back and forth, she then tried telling me that the oven I wanted doesn't come in gas and that I'm wrong. Lady, I did my research and the Alfa has a gas option. Maybe for more money, but it's still an option. After about an hr on the phone of being yelled at and berated her best offer was I could get the oven I ordered but for thousands more. They wouldn't even honor or admit to their lousy advertising. Literal worst experience of my entire life purchasing anything online. Rude lying and quite frankly uneducated about the items they sell. Oh and she's been working their for 15 years. Maybe it's time she finds a new gig. DO NOT GIVE THESE PEOPLE YOUR BUSINESS.

Terrible customer service, poor communication. Beware of restocking and return fees. Initially the wanted over $700.00 to return $2k worth of merchandise. I was wanting to upgrade my grill to a larger size. Would definitely not recommend.