GreystarReviews of greystar.com

They impose extremely high and, in my experience, unreasonable lease‑termination fees. I had to relocate due to a parent’s declining health, and I was charged a $7,000 termination fee, which I either have to pay in full or allow to go to collections. This is by far the highest fee I have encountered in all my years of renting. Additionally, my rent for a one‑bedroom unit was $2,000, while a coworker in a comparable unit was paying $1,600. Despite multiple visits to the office, I was unable to get my neighbor to consistently pick up after their dog. The parking lot was frequently covered in ice due to lack of plowing, and the steps leading to the sidewalk were often icy and unsafe, making it difficult and hazardous for both me and my dog. On a positive note, the maintenance team was responsive. They did clean up the dog waste when I reported it, and the office staff were always kind and pleasant to work with.

Greystar ruins good complexes. Broken payment portal, mystery utility charges, ghost office, ignored emails. Took over without notice — I'd have left. Run from Greystar. BBB complaint filed. Not recommended. In have gone back and forth with these people to no resolve for ALL their mistakes in billing! The last BBB complaint I filed resulted in a couple thousand of dollars being returned to me….why because everything I told them to fix was not corrected and they owed me my money back just like I said over and over u to I gave up and filed a BBB complaint t! This company needs to be banned from any complex! I am currently month to month awaiting resolution to their FINANCIAL MISTAKES where they owe me money for over charging me for them same utilities…it’s May 2026, why the hell would I be charged Oct 2025,Nov 2025, Dec 2025, Jan 2026, Feb 2026, March 2026 when they have been paid with the rent for each of those months during those months?!! They have law suites against them for their poor leasing management!

Lived in a complex originally Greystar was not the management, took over one month before my lease was up. I had dealt with Greystar before so I was ready, took pics of everything, kitchen, stove, refrigerator etc. and all was time stamped showing clean empty apartment. I also took pic of keys and fobs, forwarding address etc. in the office and apprised the person of same as I knew Greystar’s tactics, she smarted off they wouldn’t do that. One month later got an email stating I waited an additional two days to give notice and not only wouldn’t receive my deposit bit also owed extra monies. I sent the pics and received I call I would get the deposit back. It never came and after an additional sixty days I filed a small claims complaint. Greystar started offering me these different amounts, less than deposit but finally offered me the whole amount which was three times the amount of deposit but I would have to sign an agreement that it was a mistake and agree to a gag order suppressing my first amendment rights to speak about same. I cracked up laughing and told them see you in Court. They hired a law firm which I am sure was on retainer but still get billed for hourly wages. This went on for months, even had to do open court mediation and I decided to dismiss without prejudice so I could take to a higher court. I have three months lefts to do so before statute ends and Greystar has sent me emails saying my deposit is ready etc. Regardless whether I file again or not they have had to pay out thousands of dollars and I am glad I went after them. If enough people do the same and take a stand Greystar’s will have to change or bankrupt one. Is it unbelievably a lot of work, yes, especially since I represented myself but I would do it all again and whose know maybe I will still file in a higher court for misconduct, bad faith etc. and own a piece of Greystar, keep fighting residents. I also contacted the Attorney General here in Charleston, SC (Greystar Headquarters) and they said nothing they could do, that it comes under landlord/tenant etc, seriously. Also forgot to mention their attorney filed a Motion to Dismiss (it was denied) but also filed an Answer and Defense, now claiming damages on what was a two day extension before vacating. Unreal numerous emails from the acne face attorney trying to intimidate me, saying I should speak with a competent attorney etc., it was too funny. Greystar is supposed to send a hard copy final statement through the mail and I never received same, even after filing my complaint and stating same. They sent several email statements, each one with a different amount (too funny, these idiots). The proposed settlement they did tender with the gag order and hold harmless was several pages, it look like I was buying the complex, ridiculous. Most of it threatening what all they would do to me if I spoke a negative word about them, can’t we say mafia. I still stress the importance of taking a stand, they manage at least 80 - 90% of the complexes in Charleston and surrounding areas. KEEP FIGHTING June 10th, 2026 Around thirty days after I dismissed the small claims case the apartment complex started sending me emails as to how to return my deposit, either directly into my checking account or by mail. I have ignored these emails as I am waiting to see what happens when I vacate my now apartment ( yes Greystar’s took over four months after I moved in) in August, 2026. Today, date above, I received an email stating I owe $32.37 outstanding balance. I still intend on waiting for August before any further action but this just shows you how uninformed Greystar, their employees and the apartment complex are, can’t we say communicate. Anyway, I called the Greystar number on the email and told the woman who answered that I would be more than willing to have Greystar run up more attorney fees on this ridiculous $200 deposit. I also blame the Justice system, this is ridiculous there isn’t some sort of law or requirements with respect to Greystar’s actions and how far renters have to go. I guess I will fill you in more after August, September when they try and keep my deposit. Only problem is this time I put up a full month’s rent $1754 as a security deposit because Greystar initially was here.

An absolute nightmare. The manager of my building is friends with tenants and he will not handle your issues timely. I regret the day I moved into one of these buildings. Now I am trying to move out and save my sanity.

they take every opportunity to mess up the accounting on there side my mother had a 1 bed we got a 2 bed i brought everything current and they seam to think there is a 2200 usd Ballance after a conversation with the manager thought things were handled she stated a ticket was placed and they were working on it no communication about the balance of 500 they just sent a demand letter for it just sad really. the walls and floor are so thin you can hear everything in other dwellings just over all a poor over priced experience

This company is trying to extort me for moving out of my apartment weeks before my lease ended and gave them 8 months written notice. They stoop so low they try calling my 84 year-old mother who hasn't been on the lease for years, and they know it.

OH~GOD!I wouldn't even leave a single star. It's unbelievable that such a terrible apartment company yet it's an industry giant.

I rented from a Greystar owned apartment complex, Westmount at Ashwood, in Atlanta, GA for about 6 months. Initially, I loved the apartment and the staff. They were all professional and pleasant, especially up to the lease signing. I rented a ‘premium’ apartment, which cost about $200 more, but it was very nicely done. However, on the move-in inspection, the bedroom ceiling fan didn’t work and there was extensive water damage to the kitchen/LR ceiling. I was assured that all would be fixed. Actually, in the entire 6 months I was there, neither of those two items were fixed. Also, it took almost a month for me to get the key to the mailbox because the maintenance man, who is shared among several Greystar properties, was never on site when the post person came. A month? And my gate fob never seemed to work either. They replaced the battery, replaced the fob, but it worked less often then it did. I wasn’t the only one with that issue, and now, the back gate arm has been taken off so anyone can get in without a fob. I would have stayed but an opportunity to buy in the area came up suddenly, and when I contacted the office, I told them I wanted to ensure that I was complying with all move-out requirements. Between the leasing agent/manager and the overall apartment manager I was told different things at different times. When I called out the apartment manager for not telling me the truth, she told me that only things in writing counted! Well, true, but golly, do you want to rent or live in a place where they can tell you something that isn’t true? Like the bedroom fan will be fixed soon? Or you owe this amount of money on move-out but later it’s different? I also had trouble just getting from Greystar how much I owed at the end because they never got back to me either! Never returned calls! And the apartment management didn’t know. The complex itself is lovely, well-located, and kept fairly clean. Noise was low overall, and I had no trouble with neighbors. But I would never, ever stay in an apartment complex run by Greystar.