GreystarReviews of greystar.com

Greystar has only been managing this property for a year, and the decline has been dramatic. There is more garbage around the community, more pests, and random charges throughout the year that management tries to justify with vague excuses. The staff is consistently rude, dismissive, and almost impossible to get help from. Management is frequently out of the office, leaving early, or calling out sick shortly after opening. Maintenance is just as unreliable. They rarely fix anything unless you repeatedly hold them accountable. It took three weeks to get my washer and dryer repaired. I submitted five maintenance requests for my dishwasher, and each time they marked the job as “completed” even though nothing was fixed. I eventually had to repair it myself. They advertise lower rent, but the predatory billing, lack of maintenance, nonexistent pest control, and dodgy staff make it clear you’re not saving anything. You’re basically paying people to make you miserable.

Do not move to Polaris Junction in Colorado Springs. This has been one of the most frustrating and disappointing rental experiences I have had. The property presents itself as polished, modern, and well-managed, but once you are actually living here and need management to handle a real problem, the image falls apart fast. The noise issues have been constant and disruptive. We have dealt with repeated loud stomping, running, jumping, heavy items being dropped, and scraping or dragging sounds from the unit above us. These are not brief, occasional sounds. They often continue for long stretches and interfere with our ability to rest or peacefully use the apartment we pay for. They even continue in the middle of the night. Management’s response has been unacceptable. Instead of taking ownership, enforcing reasonable standards, or offering a meaningful solution, their position has essentially been: we are not responsible, and if you do not like it, you can leave. But even that “option” is only on their preferred timeline. Leave when they say, or face fees. That is not customer service. That is a company protecting itself while leaving residents trapped with the problem. The package situation is also absurd. We paid for a “Concierge Service,” yet packages are often left sitting on the floor of the mail room where anyone can grab them. Calling that a concierge service is almost insulting. It feels like paying for a service that barely exists. The biggest issue with Polaris Junction is the lack of accountability. Management minimizes problems, hides behind lease language, and shifts the burden back onto residents. The building may look nice, but the actual resident experience has been miserable when something goes wrong. I would strongly caution anyone against renting here. The photos, amenities, and leasing pitch are not worth much when management responds to legitimate resident concerns with indifference, excuses, and fee threats. Based on my experience, Polaris Junction and Greystar have shown exactly the kind of apartment management people should avoid.

NAVAJO BLUFFS APARTMENTS. San Diego CA. Managed by Gray Star Properties. 92119. They rent gouge! Almost every month the rent is higher then the last! They charge for everything water,trash ,parking an anything they can think of! 12 guess parking for 210 units an have to get approval for them ! Rents are to High for what you !!!

Here we go again… After experiencing multiple issues with my apartment, I left a review. Greystar reached out and said they wanted to make things right. Instead, they made the situation worse. All I asked for was to have the carpet in my two bedrooms cleaned because of the constant foot traffic from maintenance workers coming in and out for ongoing work orders. We scheduled a carpet cleaning for Wednesday. The cleaners didn’t show up until Thursday, which was already frustrating, but I let it go. When I got home after 9:00 PM that night, I took my shoes off and immediately realized both bedroom carpets were soaking wet. The next day, after working all day and returning home after 9:00 PM, I walked into my apartment and was hit with a strong sour odor. I have no pets, no trash sitting around, no dirty dishes, and I keep my apartment clean. The smell was coming from the carpet. I immediately contacted the maintenance supervisor, Reece, who promised the carpet cleaners would return on Saturday. Saturday came and went. Then I was told Monday. A week later, nobody ever showed up. The smell has continued to get worse. Whenever the air conditioning is not running, the odor becomes even stronger. At this point, the carpet smells like excessive moisture was left behind, creating conditions for mildew and possibly mold. The property manager contacted me asking to enter my unit. I agreed because I have nothing to hide and wanted the issue resolved. However, I never received a follow-up call or update. When I called for answers, I was told Carrie from Greystar would contact me. That never happened either. So here I am, still dealing with a sour-smelling carpet, possible mildew or mold concerns, and a management team that continues to make promises they don’t keep. I’ve now filed a complaint with the City because I refuse to continue paying rent somewhere that I cannot properly rest or feel comfortable in my own home due to ongoing odors and potential health concerns. I pay my rent on time every month. The least I expect is a safe and habitable living environment. WARNING TO PROSPECTIVE TENANTS: DO NOT MOVE HERE. RUN. Avoid Greystar-managed properties if you value communication, accountability, and basic maintenance standards. You’ve been warned.

I have been in hell for 7 months. From a unit not ready to the most noisy neighbors to being told no working shower isnt an emergency. There is no professionalism at the Avana Belmar office. All the way from maintenance to regional manager. I need help.

If only I could give below 0 rating. GREYSTAR** shouldn’t be celebrated, they haven’t accomplished anything other than grift, steal, and climb to the top by charging excessive rents, and slashing maintenance costs with complete disregard for tenants’ safety and well-being. This company is a slumlord in every sense of the word: nasty, passive aggressive staff, non-responsive, 0 accountability, deceptive practices, and they steal from everyone. It doesn’t matter if you pay on time, or whether you’re paying $500 or $5000, they’ll treat you like garbage with no exception. They don’t return security deposits, and if they do it’s never in full. You can find hundreds if not thousands of people complaining about the same exact issues. The only reason why there aren’t millions of complaints online, is that they make people sign NDA’s in exchange for any sort of settlement after weeks, if not months of arguments and/or litigation. Despite losing several major lawsuits spanning across 2022-2025, they haven’t changed a thing. I strongly suggest that you speak up for yourselves, know your rights under consumer protection laws, organize, contact local health departments and Attorney generals, file formal complaints, etc, but whatever you do, don’t give up and don’t expect things to change on their own, because they won’t. Look up local resources for tenants like pro-bono (free) guidance from volunteer attorneys or law students. Godspeed!

I moved into this apartment complex 2 weeks ago after escaping very extreme domestic violence, legal abuse, litigation abuse, extortion, and high level coercive control by my ex who is an attorney. I signed the lease without seeing the apartment or the location of the apartment because I was in danger. Once I saw the apartment I raised many concerns about the habitability and the location, realizing I had made a mistake. The property manager took this as a personal attack and a threat to his ego, informed me that he works for the mayor and knows all the domestic violence laws and everything is in compliance with my safety, denying my concerns about habitability and location. I tried to upgrade to a bigger apartment and for 6 days they told me bring this much money and you can move into the bigger apartment today, and i did that brought all my stuff from La and they said no we can’t do that today. So 6 days of lying and they never contacted me about the upgrade. They have lied about parking, telling me I have to park in illegal areas because they don’t have parking so I have no choice but to recieve a parking ticket everday until I over hear the staff telling a new tenant their parking number. And then the staff tells me oh yes we do have parking. They actively didn’t tell me many vital things that should be communicated, and when I reached out to communicate I was gaslit or told I’m too busy to talk to you. I have a medical condition where my body can’t regulate heat and the air conditioning here does not get cool enough for me to do that. I provided medical documentation. The property manager sent me a threatening message denying my reality, denying my medical condition, and staff told me it wasn’t a medical condition it was a preference. They are gaslighting, dehumanizing me, and forcing compliance. I then bring in a large load of stuff from ikea. The staff just stares at me. I ask do you have a cart or anyone who can help me bring this stuff up and she says no in an offended rude judgemental voice. I then come back down to talk to her about my parking space and see two huge maintaince guys sitting around having fun talking with her. I said uhm don’t you think you could have asked maintenance to help me? She said uhm why would I do that for you and I said ok b*** and the property manager comes running out of his office and tells me I’m getting evicted. He sends me and email saying I’m not allowed to be near the staff or communicate with any staff that works in the building. From now on the only person I can communicate is with him via email. If I communicate or go near anyone who works in the building I will get evicted. It’s feeling like extortion. I’m being controlled and threatened and I feel scared and paralyzed. He said in writing if you talk to anyone else in the building besides me I’ll evict you. I am overheating I’m in a constant state of fight or flight this unit is inhabitable the property manager is abusing me. I have at least 6 parking tickets because they told me I have to park on the street but there was parking the here whole time. My car is just sitting there racking up parking tickets because the property manager is acting like a predator. I have a reported medical condition I cannot regulate heat and he won’t fix the ac. it doesn’t work right it’s way too hot I’ve been crying and dying in here overheating. Now he put a letter on my door saying I can no longer use flex pay or pay online. I can only pay in person to him. That is harassment. I moved in two weeks ago. The property manager is targeting me. This is retaliation, harassment, intimidation, COERCION, discrimination, rent manipulation.

Ever since Greystar took over management of the apartment complex at 3845 Frontier Parkway in Aubrey, Texas, living here has become extremely frustrating. The property has noticeably declined, and management appears unresponsive to ongoing issues within the community. One major problem is the lack of enforcement of basic community rules. Trash is frequently left outside apartments well past pickup hours, and common areas are not being routinely monitored or maintained. It often feels like staff remain in the office instead of actively managing the property. The community center has also become a serious concern. The doors and hinges were damaged months ago, leaving the locks broken and allowing unrestricted access. Despite these issues reportedly existing for around five months, repairs still have not been completed. Because of this, unsupervised adolescents who do not appear to live in the complex are regularly entering the facility and causing damage. Another safety concern is that management frequently leaves the front office/community entrance unlocked after hours, allowing anyone from outside the property to walk in. Residents should not have to worry about basic security issues being ignored for this long. I would strongly encourage anyone considering this property to carefully research current resident experiences before signing a lease. Management has been made aware of these concerns multiple times, yet little appears to have been done to resolve them.