GreystarReviews of greystar.com

This review is for Greystar property management, a multi-state company. I live at Deer Run Apartments in Brown Deer, WI, and I have been a resident for over 18 years. Since Greystar took over several years ago the quality of life and resident services has steadily trended downhill. Here are a few areas of concern: 1.) Ensuring competence of fire alarm system installers? How about nearly having my door broken down by the Fire Dept. when the alarm origin was actually from a different unit. 2.) Snow removal? Unless they want to shovel their own driveways, residents may be stranded for days after a winter storm. Previous management was much more prompt. 3.) Paying a monthly fee for fitness center maintenance, yet not ensuring that broken equipment is either promptly repaired or replaced. 4.) Summer of 2023 - the swimming pool was out of commission for nearly the entire summer. Another lacking amenity that's part of what I'm paying $1320/month for a single bedroom apartment for. 5.) Failing to support onsite maintenance departments with adequate resources and personnel. Deer Run currently has ONE maintenance man (a very competent one) to take care of 232+ units. These are some, but definitely not all, areas of concern. Just the ones that have affected me personally.

we have endured months and months of being awakened in the middle of the night--2am, 3am, 4am and so on-- and kept awake, by our upstairs neighbors who have admitted to us in a letter that they work during the night from home and sleep during the daytime hours--the exact opposite of when most residents adhere to the state-wide and community expressed quiet hours of 10pm - 7 am to refrain from making loud noises. There is a large family in a 2 bedroom who get up, shower, dress, use their washer and dryer and other computers and heavy machines--we can even hear them on their keyboards above our bed. Their constant banging is a mystery to us--they rarely leave the home even in daylight--but the banging can go on all night. We were advised by our management to record videos to demonstrate frequency and noise by date and time which we did. We played management a sample to hear. After more complaining to management, including verbal, written and in-person meetings, we were informed that a Notice to Cure was sent. The noises and banging nightly continued, also recorded by us. Management then asked for copies of the recordings which we provided, as well as preparing the legal position of both the community lease and this county's (Polk) noise disturbance ordinance--both clearly stating the quiet hours 10 pm - 7 am, tenants' right to peaceful enjoyment of their property, and the county noise ordinance stating NO decibel level is required to constitute disturbance. After 5 months of sleepless nights, management then informed us that their company's lawyer had advised them that unless they created a disturbance above 75 decibels (!), no further action could be taken. They offered us a different apartment, or the option of leaving altogether without penalty. They also advised us to get a white noise machine. We refused all 3 options--none of these 'solutions' curbed the problem of the neighbors' noise. We next asked to speak with their lawyer to seek a copy of this 'so-called decibel ordinance' since it directly contradicted the one we had provided. When we called their lawyer, he was rude, refused to speak to us, and told us that we could find the law ourselves. Click--he hung up on us, mid-sentence! We then consulted the Polk County code enforcement police officer, and in two emails to us, the police confirmed that no such decibel level existed to define a disturbance. We once again copied management on the county ordinance and the police reply refuting their interpretation of the law to protect us from chronic nightly, noise. We were informed finally, after sending 2 emails, the first ignored, that management would do nothing further; that we would need to call the police ourselves in future. NO ONE HAS EVER RETURNED OUR CALLS OR MESSAGES TO REGIONAL MGT. NOW OVER 3 WEEKS AGO! NOISE CONTINUES NIGHTLY!!!

Greystar is dishonest, untrustworthy, pretentious, and disrespectful. They are corporate greed at best. I am currently unemployed and legally classified as homeless. The lack of response from Greystar is causing unnecessary stress and hindering my job search. I have been incorrectly charged for my move-out balance with Greystar. Despite being informed that I would receive a refund of $66.45, my account now incorrectly states that I owe $723.39. This discrepancy is due to an incorrect charge of $834.74 for carpet damage by a former manager, Sam Blake, without any invoice for this charge. Despite numerous attempts to contact Greystar's accounts receivable and Element Barclay Station, I have not received a single response or helpful update. The only Greystar employees who have been helpful in this matter are Courtney Westervelt and Rachael Dinka. The only damage was minor carpet damage in the guest bedroom. The master bedroom was in pristine condition. The only itemized documentation I received stated the carpet damage was $177.80. The origin of the $834.74 charge remains unclear. I want to reiterate that I am only responsible for the replacement of the guest room carpet, as specified in our lease agreement. The carpet in the master bedroom is in almost new condition, and according to our lease, I am not liable for its replacement. As per Clause 11 in our lease agreement, I am financially responsible only for existing damages. The stains in the guest room, caused by my guest, do not necessitate the replacement of undamaged matching carpet. Since the carpet in the master bedroom was not damaged, the decision and associated replacement costs should be covered by Greystar. Despite all of this, my account still reflects the incorrect balance. I expect this to be rectified immediately. I advise potential renters to be cautious when dealing with Greystar. Ensure all charges are itemized and clearly explained, and keep a record of all communications. It's unfortunate that a company of this size lacks the basic customer service to resolve such issues promptly and fairly.

This is absolutely the worst renting experience of my life. They charge crazy and unjustified fees on your security deposit, then completely ignore you. They do not reply to your emails, phone calls, or mail—absolute negligence. The living experience is bad as well. The management consists of individuals who sit on Facebook all day, and they even write positive reviews for themselves. There are no maintenance personnel available. For instance, a leaking A/C unit took them a whole month just to show up. They are the worst. Avoid at all costs.

They will charge you crazy high deposits and will not return them in the timeframe required by state law. We are 3 months out waiting on a $2,000 deposit for the Cottages of Boone in Boone, NC. This company does not care about the "little people". AVOID THE COTTAGES OF BOONE. They know that people have no other choice than to rent these unsafe/unhealthy apartments because the housing is so sparce and hard to find in this crazy college town. They will never be forced to "be better". Their corporate numbers lead only to voicemail so they never have to admit anything to you personally. Good luck if you are forced to rent with them.

Moved into an apartment managed by Greystar on 11/17. There was a roach problem, the apartment was filthy, and its been like pulling teeth to get anything fixed. THE ROACH PROBLEM IS STILL NOT FIXED. I'd like to point out that failing to provide a insect free living environment is a violation of Arizona statute 9-1303. I have been as patient as possible but if this issue is not RESOLVED by the end of December, I will be hiring a lawyer.

Charged us rent after we moved out. Refuse to answer phone or return calls. Will not work to correct their mistakes

Horrible experience. They do not honor their own rental contracts and charge you for make believe items. I can tell you keep growing because of your own slimy practices.