GreystarReviews of greystar.com

⭐ 1 Star — Extremely Disappointing Experience with Greystar My experience with Greystar has been extremely disappointing, particularly when it comes to maintenance, customer service, and management attitude. Maintenance issues are often handled poorly, and getting a simple issue resolved can require repeated follow-ups. What is even more frustrating is the arrogant and dismissive attitude shown by some of the management staff. As a resident, you expect basic courtesy and accountability, but unfortunately that has not been my experience. Another major concern has been the sudden increase in maintenance/other charges without what I consider adequate communication or justification. Residents should not feel like unexpected charges can simply be imposed without transparency. The most frustrating part is the referral bonus. I have been following up for four months regarding a referral bonus that is still not paid. Four months of repeated follow-ups for something that should have been handled routinely is completely unacceptable. Overall, this has been a very poor resident experience. For a company managing people’s homes, I expected much better communication, professionalism, transparency, and accountability. Unfortunately, Greystar has fallen far short of those expectations. Think twice before choosing a Greystar property. Once you become a resident, getting issues resolved can feel like an endless exercise in follow-up.

Our experience living at a Greystar-managed property, Finisterra on Grove, has left us with an extremely negative impression of Greystar's management practices. The problems have not been limited to one incident. They have involved inspections, fines, rules we could not locate in our signed lease, parking changes, towing, repeated amenity issues, and poor responses when we raised legitimate concerns. One major issue began with patio/porch inspections in April. Our patio/porch was inspected without advance notice to us, and violations and fines followed based on criteria regarding what residents were allowed to keep outside. Some of these specific requirements were communicated through management emails, yet we could not find them in our signed lease. Residents should not have to search through management emails to determine what can suddenly result in a fine. Parking has also become increasingly frustrating. There used to be considerably more free resident parking, but after Greystar took over, numerous spaces became paid/reserved spaces. This reduced the amount of regular parking available to residents. The worst experience was having one of our vehicles towed by Greystar's towing contractor, Maverick Towing. The vehicle had a valid Finisterra parking permit, was registered with the property, had current state registration, was operable, and was regularly driven. Management itself acknowledged in writing that the vehicle had a valid Finisterra permit. Nevertheless, we were told that Maverick considered the vehicle "immobile/stored" because it allegedly had not moved. According to management, it was tagged on August 4 and towed on August 6. We did not see the alleged warning before the tow. The vehicle had in fact been driven only days earlier. We had to pay $185 to recover a properly permitted vehicle. This was especially disruptive because the vehicle belonged to a wheelchair user and contained medical supplies. Recovering it required a lengthy trip and missing work. Despite disputing the tow and asking management to identify the specific rule justifying it and provide supporting evidence, Greystar refused to reimburse us. We have also dealt with repeated gym/amenity closures, including closures lasting around two weeks at a time. Amenities are part of what residents pay for, and repeated extended closures add to the frustration when combined with everything else. What has bothered us most is the overall pattern: rules and enforcement practices that have felt arbitrary, insufficient communication, fines and towing, reduced convenient parking, recurring amenity problems, and management responses that have not meaningfully resolved our concerns. We understand that apartment communities need reasonable rules and parking enforcement. Our objection is not to reasonable enforcement. It is to residents being penalized under circumstances where the basis for that enforcement is unclear, disputed, or difficult to locate in the lease they actually signed. Based on our experience at Finisterra on Grove, I would be extremely hesitant to rent another property managed by Greystar. Before signing at a Greystar property, I strongly recommend carefully reading every lease and addendum, keeping copies of management communications, documenting the condition and location of your vehicles, and keeping records of every interaction involving warnings, violations, or fines.

If I could give them 0 stars I would! My son was in one of their buildings in Savannah (Ann Street Lofts). They decided to sell the building and everyone needed to vacate by June 30th of this year. We vacated by June 1st. Everything needed to be out of the apartment. Onsite management was useless. Regardless, we did what we could. A month later, we get a notice from a collection agency to say we owe utility charges for the month of May and June. I explained that the apartment had already been vacated for the month of June and we shouldn't be liable for June's charges. They said I needed to provide proof?!? There was no way to get in touch with the building at this time. I paid the balance because if I didn't it would impact my credit rating. I will never live in a Greystar building again!

A warning to all service contractors.. DO NOT DO SERVICE for this company unless paid prior to work done as you will unlikley get paid for work done and will get in a loop of delay tactics and filings and deferral of invoices to multiple people and companies to a frustation level of likley non payment. Two months of delay tactics and still no payment for work performed.

Living in one of properties at greenford quay, London highly recommend not to rent from here. Been living here for 8 months and the management just ignores the issues pointed out or try to avoid. Security lack of cleaning main issues compared to high rental

If I could give Greystar zero stars, I would. This has been, by far, the worst experience I have ever had with any property management company. After we vacated our apartment, we complied with every requirement of our lease and expected our security deposit to be handled in accordance with North Carolina law. Instead, Greystar failed to return it within the required timeframe. It ultimately took 54 days after we vacated for this matter to be resolved. During that time, we sent countless emails, made repeated phone calls, and spent hours following up. What should have been a simple process turned into what felt like an unpaid part-time job. To make matters worse, the first check Greystar issued—already more than 10 days past North Carolina’s 30-day deadline—was deposited in good faith, only for our bank to notify us that payment had been stopped. Imagine believing a two-month ordeal is finally over, only to discover the payment you received is no longer valid. We were back to square one. We escalated the matter to property management, regional leadership, Greystar’s legal department, and even copied Greystar’s CEO on our correspondence. Despite involving the highest levels of the company, no one took ownership of the situation, no one resolved it promptly, and not a single person offered an apology for the inconvenience, stress, financial uncertainty, or countless hours this caused our family. When we asked why payment had been stopped, we received no meaningful explanation. In fact, no one even responded directly to the email asking why the original payment had been invalidated. There was no accountability and no acknowledgment of what had happened. We were left wondering why our security deposit was already 54 days overdue and why we had to spend weeks chasing money that should have been returned according to both our lease and North Carolina law. Eventually, another check for the exact same amount arrived via FedEx—as though the previous two months, the stopped-payment check, and everything we had endured had never happened. Again, there was no apology. No acknowledgment that the matter had been mishandled. No concern for the time, stress, and frustration their actions caused. Living at Sunstone Apartments was already a disappointing experience, but the way Greystar handled our move-out and security deposit was an even greater disappointment. It was an unfortunate way to close what had already been a difficult tenancy. Because Greystar failed to resolve this matter appropriately, we were forced to document every interaction and file complaints with the North Carolina Attorney General’s Office, the Better Business Bureau, and other agencies in an effort to hold the company accountable. No resident should have to devote this much time and effort simply to recover money that was legally owed to them. This experience was never just about the money. It was about accountability, professionalism, integrity, and treating residents with basic respect. In our experience, Greystar failed to meet those expectations. If you are considering renting from a Greystar-managed property, my advice is simple: proceed with extreme caution. Document absolutely everything. Keep copies of every email, text message, inspection report, receipt, and piece of correspondence. Know your rights under your state’s landlord-tenant laws, because if a dispute arises, thorough documentation may become your most important protection. Since sharing our experience, we have heard from other current and former residents who described similar frustrations with move-out and deposit issues. That made us realize we were not alone. Greystar is one of the largest property management companies in the country. Unfortunately, based on our experience, its size did not translate into accountability, professionalism, or respect for its residents. I sincerely hope no other family has to endure what ours did.

I applied for an apartment in Oklahoma managed by Greystar and paid the application fee (around $200 — high for the area). During the screening process, I had a question and tried emailing the contact address listed in their own automated template ("contact us if you have any questions"). My emails bounced back or were blocked entirely. After being treated like this — unable to reach anyone despite following their own instructions — I no longer felt confident moving forward, so I disputed the original charge with my credit card company and was refunded. A few weeks later, I was billed an amount significantly higher than the original fee, with zero breakdown or explanation of what it covered. All communication from them was limited to generic, automated messages — never a real answer to a direct question. Their pricing is above market rate across the board, and they charge additional fees with no explanation when asked. I concluded this is not a place worth renting from. This isn't an isolated incident. Greystar reached a $24 million settlement with the FTC and the State of Colorado in December 2025 over concealing mandatory fees from renters, and has faced separate class-action lawsuits over fee practices in Washington and North Carolina. Keep a written record of every interaction if you're dealing with them.

Moving into a new apartment? Ask if it’s Greystar first. Trash property. Trash staff. Trash rules.