GreystarReviews of greystar.com

I lived in this building for 2.5 years. The first 2 years were great- it was managed by 33 management. That all changed when Greystar took over the lease. From there on out, the building QUICKLY deteriorated. There were security issues with the front and back doors locking- there were cops in the building because of a tenant security issue. The main issue is that it is IMPOSSIBLE to contact anyone in the management office. I had tried to contact people multiple times about an incorrect late fee, packages going missing, etc and over the course of six months I never got a response unless I hounded them. Then, a month after we moved out, we got a bill that not only included fees that were previously removed but also had three months of back-charged utilities, which was not what we agreed to in our lease. They were utterly intolerable when we reached out to them and did not respond to any of the questions we asked. I would never live in a building managed by them again- I’ve had my fair share of mediocre landlords and management companies but Greystar takes the cake for amoral, unresponsive and illiterate staff that aims to take advantage of their tenants and nothing else. So if you want to pay $2500/month for a 500 sq foot apartment with rude, incapable staff and a management company that doesn’t care if you live or die, this is the place for you!

It is absolutely impossible to ever reach anyone in corporate despite 25 phone calls, emails, voice messages. The company is ineffective in dealing with customers and is only focused on their goals.. rental occupancy rates, revenue, etc. It is sad. As somebody that has not rented in 20 plus years and looked forward to the experience, I am very disappointed with how things have been handled and to add insult to injury, I cannot get anyone from leadership to call me back.

Lived at the same property for a year before Greystar took over. Employees are friendly, sure. They send smiley emoticons while telling you you're evicted. Fee's keep going up, service keeps going down, and they'll promptly reply to an email with a pseudo apologetic tone that "that's just how we do things"

MY RATING IS ZERO TO THE ONE-MILLIONTH. HORRIBLE MANAGEMENT AND STAFF. I am 65-year-old, senior citizen, and Greystar staff is evicting me because I can't pay my rent because Greystar increased my rent by $1,467 and some change. Further, Greystar does not honor senior citizens. No senior discount on rent. Corporate and Staff are impervious to seniors. I ALSO LEARNED THAT NEW BUILDINGS ARE EXEMPT FROM RENT CONTROL. COTA VERA IS EXEMPT. THEY CAN DO CHARGE ANYTHING, INCREASE RENT TO OUTRAGEOUS RATES. I converted to month-to-month after Greystar staff severely breached my privacy by taping my lease-renewal to my doorknobm all information filled in, not in envelope, facing outward, visible to public-at-large, anyone to read, untape and copy, for a whole week while I was away from home on business for all to see -- exposing my private information, bringing unwanted attention to my unit, and alerting that I was not home. I requested that Greystar not increase my rent as a result for violating my privacy. Greystar has Kimball Tirey and St John Law firm. This law firm is VICIOUS. This law firm bullies and terrorizes and uses intimidation-tactics. This law firm is incorrigibly vicious and reflects negatively on Greystar. I have contacted Greystar MULTIPLE TIMES. ZERO RESPONSE. I can't believe how AWFUL, DETACHED, UNRESPONSIVE Greystar. NO ACCOUNTABILITY. GREYSTAR IS IMPUDENT TO TENANT-MISTREATMENT. THERE IS NO CORPORATE ACCOUNTABILITY FOR ITS STAFF. Corporate ghosts me. It really says much that Greystar treats senior citizens so badly and also charges senior citizens OUTRAGEOUS RENT RATES AND INCREASE RENT BY $1500. OFFERS NO SENIOR-CITIZEN DISCOUNT. And to think. I waited for GREYSTAR to build this property. Now Greystar is evicting me.

Greystar is absolutely horrible. Their brand new units located in Caldwell Idaho are cheap and not built correctly. Our patio door is jacked up and you can't see outside. They refuse to replace it On top of this they sent a note on Saturday to our door saying we owe more Rent. We paid 3 months rent in Advance. Now they want a deposit for my ESA, I'm disabled and have a Dr's letter for my animals. We have been here for 3 months. They are also charging for Internet which is included, And they sent us a bill for water, trash, and sewer that wasn't in our name and to pay it all the way in Florida Why would I pay a bill Not in our name and especially in Florida We live in Idaho The manager Amanda is clueless and does not know what the hell she is doing. If you call the office, they never call you back. You have to go find them. We pay $ 1875.00 a month for a 2 bedroom. We have been promised the pool and hot tub would be open in April. Today is June 22nd and it just opened. We still can't use the BBQ because there is no gas to them. Greystar you owe us and the other tenants money for the amenities that were promised and you didn't deliver on. They also harass the senior citizens and disabled people living here. The tenants are not happy living here. DO NOT RENT FROM GREYSTAR, THEY HAVE A TON OF COMPLAINTS AND THEY ARE BEING SUED IN CLASS ACTION LAWSUITS.

Absolute junk construction. After living in apt for 1 year it was nearly falling apart. Carpet worn to the cheap plastic binding, mold and mildew anywhere water was used (laundry room, bathroom, kitchen) appliances are as cheap as they come and stopped working on a regular basis. Management plays dumb and or deceives

8 weeks to decide on a job application and nothing of substance in between. 4 "requests" and filling out 2 forms to delete my data and still nothing.

Absolutely the worst apartment ever. We rented in goodnight ranch in Austin. It was so bad we broke our lease. Management does absolutely nothing. It was a very unsafe building. We complained but nothing ever was done about it. I could go on and on. Stay away