GreystarReviews of greystar.com

Management here does not prioritize tenant health and safety over profit. Due to a neighbor breaking community rules and smoking in her unit, my unit has become unsafe and uninhabitable due to the secondhand smoke. The air quality in my apartment is very unhealthy and hazardous. My request to be moved to a different unit for reasonable accommodation was denied for the sake of money. If I were to move into a different unit, I would need to accept a rent increase of $400+. Management said they would not honor my current rental rate if I moved units. I am stuck in unsafe living conditions for the sake of their profit.

This company doesn’t even deserve 1 star. Horrible management. Disorganized, they turn staff over to save money, they overcharge for services you don’t utilize and they build hidden charges in monthly rent. Their upper management is callous and inept. Slumlords.

I stayed at 2626 Fountainview from October 2021-October 2024, it is now February 17, 2025 and I have not received my security deposit. I have called and emailed the company and they have yet to get back to me. I was a resident with Morgan Group before they switched over to Greystar in November. Morgan group is liable for my security deposit since I moved out in October and Greystar has no records of my vacancy. However, Morgan Group is stating that is not the case. I have contacted both property management and on site, in hopes of resolving the matter without brining in the courts. Each party has been putting the responsibility on one another. This is absolutely ridiculous and unprofessional. Legal action is in process for both Morgan Group and Greystar. Don't EVER give your money to either company. They will illegally withhold your security deposit.

I put in an application at jones berkeley and paid the 500 dollar deposit but because I didn't cancel within 48 hours they keep my deposit and sent me a bill saying I owe them

All and all the facility is alright. However, it seems no matter what is to be done you will be paying a lot when you move out. I was not invited to do a walk through when i moved out. I had the place professionally cleaned once i had my things out as i had my other place early. After the walk through they claimed i had animal stains on my carpet that they could smell. So they cut up the carpets and charged me for them. Firstly i have no animals. And secondly I had it professionally cleaned prior and could not smell anything. After i pointed this out they said my case is closed and i have to deal with the parent company, Greystar, who in turn did nothing but tell me if i don't pay it goes to collections and hurts my credit. I would recommend staying elsewhere especially if you like your freedoms and having your money in your bank account. If you are living here and going to move out, ensure you are there during the walk through!

This is the most horrible management company on the planet. They bait and switch you like crazy, adding fee's that were supposed to be included in lease. The senior management is the worst. They treat their leasing agents horribly and break about every employment law in the books. Do not trust them, do not lease from them, do not work for them.

Ordered a package worth several hundreds of dollars. According to tracking, the item was left in the leasing office. Normally such packages would be left outside my door. Presumably someone at the leasing office intercepted the package. The supposed delivery was on Wednesday. Unfortunately I did not discover that the item was supposedly delivered until that night when I received an email from the company that had shipped the product. The next day I asked the office about my package. They said they had nothing for me. I went again today. Once again, they have nothing. I can only assume that a resident or one of the staff members was responsible for stealing my device. Right now I am waiting to see if I can get a refund but I feel like it is unfair that the store that sold me the item should be responsible for this. Every other package I have received at this building was much cheaper and arrived without a hitch. Perhaps Greystar should pay higher wages or invest in background checks of their employees.

Decided to opt out of my lease and paid over$6000 to do so. However, after I moved I they stated that I still owe them almost $2700 for repairs, etc. I always cleaned my carpets my self every 2 months and did not leave the place in bad shape just normal wear and tear. Literally the worst