GreystarReviews of greystar.com

I experienced ongoing noise and extreme vibration issues in my new Greystar-managed unit. Management allowed me to end the lease early, but the paperwork raised concerns about waiving broad rights, including those of uninvolved parties. I recommend reading all lease terms carefully before signing and consider other options.

They are a horrible, crooked company and hire awful management. They charge for every little thing they possibly can. The rent increased almost $400. And if you want to rent month to month its almost $800 more a month!! You would think they want to keep the good tenants there, i guess not. We Rented at Bria Apartments and the office manager was horrible. They send out threatening emails all the time. Would not recommend Greystar or Bria Apartments to anyone!

The heights at Chino Hills - Totally scammer , prices increased $400 for an apartment after price was looked and the apartment was not available on the system

I want to share my incredibly frustrating experience with Greystar Management, which involved unfair and illegal practices. When we had to break our lease early, they initially tried to charge us a break lease fee of double the rent, even though this was not part of our lease agreement and they were able to immediately re-rent the unit. We questioned this charge, but instead of addressing our concerns, they ignored us for weeks. After we moved out, they falsely claimed that we had "skipped" the unit and tried to charge us a staggering $15,000 in future rent. This was clearly an attempt to take advantage of us, especially since re-renting the unit meant they had no future rent loss. All of this is illegal under California law, as landlords are required to mitigate damages by re-renting the unit and cannot charge for rent that was never lost. While we lived there, management was incredibly unprofessional. Anytime we raised any concerns or issues, we were treated like a nuisance. Instead of providing helpful or respectful responses, they made us feel like we were bothering them or we were completely ignored. Their customer service was unbelievably rude and unhelpful. They refused to communicate with us via email and insisted on only speaking over the phone, making the process even more stressful and unprofessional. They eventually randomly reduced the amount we owed to $1,900, but it was never clear how they arrived at that figure. To make matters worse, they kept our deposit and increased the rent for the new tenants, profiting off our situation. If we had complied with their original demands, we would have been out $15,000, an amount that’s both unreasonable and illegal. I strongly caution anyone considering leasing with Greystar to avoid them at all costs. The combination of illegal charges, poor communication, rude customer service, and unprofessional treatment makes them a company you definitely don’t want to deal with.

I strongly suggest a class action suit against them as they are defrauding people and the more individuals who have been harmed by them the better in court. It shows proof that this is a recurring mode of business for them.

Horrible liars. They are out to get your money, they will avoid all communication so they can send you to collections for made up bogus charges. Don't tent from this company. They are being sued by the Feds for hiding charges and making millions and millions from unsuspecting tenants.

Absolutely awful all around. Over charge every little thing and will take your money right away but we moved out in February and still haven’t seen our deposit refund. Called multiple times to get no answer then when someone does answer they are absolutely rude and no help at all. We put in our bank account information April 20th for nothing just for them to send a check that still won’t be here for weeks. Terrible customer service and they do not care at all.

DO NOT RENT HERE. BEWARE OF ACCOUNT RECEIVABLE DEPARTMENT NEGLIGENCE AND DECEPTIVE PRACTICES. I’m writing this review as a warning to any prospective tenants: the leasing and accounts department at this apartment community is shockingly unprofessional, unresponsive, and has demonstrated negligence that nearly resulted in a false collections report on my credit — all over their own internal delays and failure to respond to a basic billing dispute. I vacated my unit in mid-September 2024 after providing proper 30-day notice in August. I received my move-out statement in October and promptly sent a detailed and professional email disputing several overcharges — including rent being charged for dates after I had already vacated, and an inflated renter’s insurance fee ($18 when I was paying $13 monthly through the rent portal). I even provided screenshots and evidence to support every claim. Despite my detailed inquiry and multiple follow-ups, I received no resolution. On October 21st, Kyle Hale (Accounts Receivable) confirmed receipt of my dispute. On October 25th, he stated it was “under review.” I never heard back after that. For six months, I was left without answers. Then out of nowhere, I received a call from Kristel Galang, another member of the Accounts Receivable team, who was aggressive, dismissive, and refused to acknowledge their department’s prolonged silence or answer my basic question about payment options. Instead, she pushed a so-called “settlement” that was suspiciously close to the corrected amount I had originally proposed, while claiming the original charges were “per the lease.” Most recently, they’ve escalated this to a threat of collections — without resolving my dispute or even responding to my request to split the balance into two payments. Let me be clear: they failed to do their job for over six months and are now treating me as the problem, demanding payment. This kind of behavior is not only unprofessional — it’s unethical and deeply disrespectful to tenants who follow the rules and communicate responsibly. If you value your credit, your peace of mind, and your dignity — I strongly advise you to look elsewhere. I will be filing a formal complaint with the Idaho Attorney General’s office and the Better Business Bureau.