Neil K.
Worst purchase ever
I purchased a greenzone bike for my daughter who is attending college. I was in a hurry. I looked around and did not find any local store who sell folding bikes. Having seen great reviews, I decided to purchase one. There are other websites who advertise similar bikes for the same or lesser prices. Bike arrived in a double boxes. No damages to the boxes. However when we open the boxes, we found it was missing paint on several places on the frames (it appears they were chipped, you can easily see the bare metal) along with that their logo sticker itself "greenzone" was ripped. I took some pictures and emailed to them, I corresponded with a person by the name Allan, who said I should buy some paint and repaint the bike so it could look better. As for customer service these people are horrible. He emailed me saying during shipping bikes may get scratched. It is hard to believe, this type of damage is during shipping since both boxes that the bike came in were in great shape. I called them, and a person with an unfriendly voice said he suggest that I should correspond via emails. Since the initial email stating that I should repaint the bike, haven't heard from them again. I saw better looking bikes on Craigslist, however I wanted to purchase a new bike. That is why I bought from them.
Response from GreenZone BikesSep 16, 2016
Hello Neil, thanks for your comments. We double box all the bikes before we ship to better protect them. Did email your wife a few times after she sent us a couple of pictures showing the 2 chips and the G on the sticker being wrinkled about sending another sticker and paying for a small bottle of touchup paint to cover the 2 small chips after she said she wanted to keep the bike for her daughter to take to college. Customer service is our top priority and we always strive to make all of our customers very happy. Thanks alan


