Jade Helene F.
This bike makes me fear for my life
Got my greenzone 16" bike and was excited. I was really looking forward to finally having a bike I could take with me on the train. I did a test ride and all seemed well enough. It performed about as well as I expected a bike with 16" wheels to. My troubles began with my first real ride. 5 miles home from the train. Within the first 50 feet of riding I came upon the problem. The bike's handlebars have a tendency to shift to one direction or the other when you're riding, but the wheel will stay in the same position. I figured I probably just didn't tighten the handlebar stem enough when I unfolded it. No biggie, so I tightened every joint on that stem as tight as my fingers could manage and thought that would solve it. It did not. The problem persisted and it still persists to this day. It makes for an incredibly unsafe ride, seeing as the ride home from the train is almost entirely adjacent to busy roads. I have lost count of the times I've come close to falling into traffic because the handlebars just shift unexpectedly no matter how much I tighten any of the parts. I'm taking my bike to get looked at soon to see if this problem can be fixed, but I can tell you I definitely won't be riding this bike to the bike shop. The only thing that saves this bike from a single star rating is that I legitimately thought the test ride I did when I first unboxed the bike was good and because the bike came with a lot of good extras for the price.
Response from GreenZone BikesJan 15, 2020
Hi Jade, Sorry to hear about the handlebar being loose-- I did not hear anything from you about this, if it is in the middle where you have the option to raise and lower bar several inches, that will be just tightening quick release with your hand and then squeeze latch tight similar to the seat post. If it turns at the bottom, just need to tighten the allen screw that secures it in the forks when the bars are folded down. Feel free to call or email me so I can walk you through it to get it resolved right away. It will not be loose once we do it. thanks [email protected] 832-802-8800


