Green Mountain GrillsReviews of greenmountaingrills.com

I have been using GMG’s for over a decade and love the consistency, flavor and ease of use!

Always a great smoke on my GMG been cooking on them going on 15 years now. Many championships won and lots of happy friends in my background

I purchased this grill a little over 4 years ago, and I could not be happier with the quality and performance. I am very surprised seeing the negative reviews. My experience with the customer service team has been outstanding! They have always went above and beyond.

The old green mountian app, worked great, they stoped it's support as of Dec 1st. the new prime app is a piece of shit that never works.

These grills are horribly made. These worst product you could ever buy. My grill has broken 3 times in less than a year.

Nothing but customer service issues (Ledge) This grill worked perfectly for 1 year after purchasing, after a firmware update, everything went to helena handbasket. Temperature off by 100's of degrees. Either buring the food while you're not looking, or letting it sit raw for hours, The pizza attachment only catches on fire when set at the lowest temp. The company has replaced everything on the grill, but it still doesn't work right. The expensive pizza attachment is the most troublesome. The company doesn't even answer my questions anymore. I'm putting it out by the trash and buying something that works. Piece of crap Bottom Line: No, I would not recommend this to a friend

Every single year, there is another component that has broken down and needs to be fixed or replaced. The whole point of going with a pellet smoker was for the simplification of "set it and forget it," but if my grill is not going to reliably work each time I use it, then it's pointless. There are just too many mechanical and electrical components in this thing, and something is always causing an issue -- control board failure, motor failure, fan failure, temp sensor failure, auger jam, igniter failure, wifi failure. It's just one thing after another. No fun having to spend an hour or more having to diagnose and fix an issue just to start cooking. And technical customer service has become a joke, limited to 4 days a week, 5 hours a day, for a total of 20 hours a week (only 5 hours of weekend time). No live human ever answers the phone. Always requires leaving a message and getting a callback, which means I probably won't even be near my grill when I finally get the callback. It's frustrating having to eat the cost of what I've spent, but this company and its products are a joke. It's a relief to give up! Edited after GMG reply to add: No, every major component inside the grill is new within a few years, all having required replacement at one time or another (at my cost). I’ve reached out, but your hours are very limited and no one answers the phone.

GMG Ledge I had a Traeger grill for 9 years without any issues. Age and wear caused me to buy another smoker and I chose the GMG Ledge. In 2 years I've had to replace the igniter 3 times. It's a horrible product and always has issues with every new cook. Smoke pot has to be cleaned each time. Never Again!