Greenhouse MegastoreReviews of greenhousemegastore.com

terrible customer service, dont even bother with this place, as if they do not care to make it right and send the correct items after you try and make a claim.

I ordered wet pads 3 weeks ago. Its the beginning of July. They were supposedly sent to a 3rd party shipper when I actually paid to have them shipped with fed ex. I have not heard anything back from the shipper and im told every day by greenhouse megastore to call back. Im calling my bank in the morning to get this scam company sorted out. When I asked how long before she would give me a refund she said she would be out of rhe office the rest of the week and got a attitude. I will never deal with this company again. Now I have 1400 dollars in limbo

Two weeks and I've yet to receive my order. Everything on the site was listed in stock so I placed the order. No updates after that (nothing other than an order confirmation). Sent an email to customer service and it turns out that the items I already paid for weren't actually in stock and were actually back ordered. Asked if they could ship the items that were actually in stock separately, still waiting. Called customer service asked the same question, response was "we'll try and figure that out and call/email you back" - Never again will I order from this company.

Trust pilot is garbage. Won't let me delete a review I didn't want to post

recieved wrong items on part of order, they want you to take pictures and email them to get items corrected. 4020 trays are not the heaviest duty. wouldn't reccommend megasore. lol

I ordered several products, almost all General Hydroponics stuff. (17 Oct '25) I had to call and talk to a rep in order to get the pH adjuster I needed. I placed the order over the phone and waited. It showed up, but some items were missing. I was told they had problems and didn't get them shipped, then they randomly came from a weird place with a person's name on it instead of a business name. I used the products and had nothing but problems. I started checking on the advice of a friend, and decoded the dates on the bottles with GH's decoder document. I discovered that all the bottles were between a couple years and 7 years old, with the FloraNova Grow being 5 years old. Turns out the bottle of FloraNova Grow I purchased was fermented. It smelled of stale vinegar. I told my rep this, and she made a phone call. Hawthorne Gardening Co.'s rep told her "I know from a dry and liquid nutrient perspective, the only item that has a true expiry date is Hydroguard." (2 Dec '25) to which I was floored. GH literally has a public document saying that the shelf life of the FloraNova series products is 6 months open, 12 months sealed. How do they go from 12 months shelf life to no expiration date? They get sold from Larry Brooke to HGC/Scotts-MiracleGro, that's how. Greenhouse Megastore refuses to do anything about the products I purchased because HGC decided not to stand by their product or it's quality/freshness, so I'm just out money now. I comfort myself by telling anyone who will listen. Lesson learned, three more businesses to avoid at all costs. Edit: Greenhouse Megastore's solution is to have GH/HGC remove the language from the site regarding expiration dates. Ok, cool, CYA. Good job.

Bought a terrible product (irrigation kit $300+) and my negative review would not be published. Tried multiple times, poor quality material that constantly needed to be serviced. Ended up trashing it all.

For Christmas, I bought my husband a Duraskrim commercial greenhouse cover from Greenhhouse Megastore. It was advertised as a premium cover that had a three-year warranty and should last for a decade! It was so heavy that we had to hire a company to install it. We bought it in November of 2023. As I write this complaint, the warranty is still valid. We paid $1,000 for the cover and bought expensive tape in case of a tear. Well, it did not tear... It came unglued!!! Way up at the top! My elderly husband pulled the truck into the greenhouse and put a ladder in the truck to try to repair it. The very next day, the tape failed. I contacted my sales rep, Fermin. He assured me that someone would be contacting me. NOBODY called. I patiently and respectfully gave them time to sort this out. When the manufacturer told Fermin that they would only offer me 25%, I was shocked! Mainly because even though we bought it in November, we had to wait almost a year to save enough money to hire installers. It was a massively heavy tarp. Eight months after installation, the seams SPLIT!!! All the way down the entire top! I called Viatex to check on the warranty. Clay spoke with me and Fermin. I thought we were making progress, but then, I received an accidental email that Fermin was sending to his boss, Dave. Fermin portrayed me as a 'special' customer stating how angry I was. He lied to his boss! He lied about the timeframe, the story, and my disposition! I decided to call BFG supply, who owns GM. They did nothing to help! I call a girl named River from GM to try to see if she could help. She was worse than the guys! They offered me another giant tarp! What am I going to do with a giant tarp that we can't even lift? This would never happen to a school! Using tax dollars to buy one of these? Would you deny a school a refund for a faulty product? I highly doubt it. But I'm just an elderly woman with a giant greenhouse. Shame on you!