Colin
Pretty mediocre experience
Pretty good experience, with some stocking issues. I ordered several items through the website, which were indicated to be in-stock on the website. I received a prompt order confirmation e-mail, which indicated I should expect a shipping confirmation within 2-3 business days. A week later, I had not heard from them, so I called them. The customer service agent was helpful and went through my order with me, identifying certain items that were back-ordered or out of stock and also indicating when they were expected to arrive in stock and ship out. A few days later, consistent with our discussion, the anticipated in-stock items shipped out and I received e-mails regarding the shipment. A few additional items remain backordered, and I anticipate receiving those soon enough. Overall, it is a bit bothersome that the website did not accurately reflect which items were in stock, and it was annoying that I had to initiate contact to get more information. That said, the customer service agent was helpful, and I did receive most of my order in a reasonably timely fashion, and the prices were great. So I would consider this store a very good option for buying items (especially in bulk) where having them arrive immediately is not essential (otherwise, shop local, or maybe Amazon). Update: It is now 2 months after my order, and I have received 80% of the order, but am missing the seed-starting accessories that I intended to use in March. Now it is May, so I missed the window for starting some of the seeds that I ordered, due to their poor stocking. They have responded to my e-mails inquiring about the status, but they have made no independent effort to proactive keep me informed, or even let me know items were out of stock (as with others, all items showed as in-stock on the website. Bottomline, I think they have a good selection and good prices, especially if you reach the free shipping threshold. However, I would not order anything from them again unless ordering months in advance, with no immediate need for timely receipt of the items.