Greenhouse MegastoreReviews of greenhousemegastore.com

The customer service that pertained to my order was great and questions were quickly responded. I was told that the nursery pots I purchased were backordered and that they will become available for shipment the beginning of August. Well just checked my Paypal account and noticed that I had received a refund. Guys, if you don’t have all the items in stock in your warehouses, why would you even allow your customers to make those purchases. All you are doing is wasting peoples’ time and give us the false hope that our patience will pay off and we will eventually get our purchased items. It’s not a good way to do businesses and you could lose potential customers. One extra star for a great customer service; Otherwise, I would just give one star for the bad experience with this purchase…

The quality of the products is excellent and the purchase experience is satisfactory. However, follow through on actual delivery and missing items is abysmal. Specifically, it appears that there isn’t much attention paid to the small parts on an order. We had to call back over 2-3 months to get everything finally delivered such as screws, tape, thermostats, ventilation actuators, and wire. Going forward, I would not recommend Greenhouse Megastore.

Terrible shipping rates. Only purchased two sets of inserts on 01/11. Received one and was sent email that second set will be shipped AFTER 02/20. Will use other websites from now on.

I ordered two item from what I thought was an experienced/knowledgeable sales person (Sarah). I had thoroughly explained what I wanted and how they would be used. Both items that were sent were incorrect for the application as determined by the directions on one and usage on the other. I will look for a seller/Co. with more knowledge and better trained sales people.

I ordered 3 items, which ALL showed as in stock at the time I ordered them. No notification of anything being backordered. I emailed them asking where the rest of my order was since it was supposedly IN STOCK at time of order, that they only shipped one item and no shipping confirmation was sent until after it arrived and I wanted to cancel the two backordered items. They have not responded except for asking what items I did receive. This morning I see a shipping confirmation for the first item that arrived a week ago....sigh. Still waiting for them to say they will cancel/refund. I will NOT be ordering from them again. Poor customer service. Almost the same thing happened last year. My fault for returning! Update - After 3 emails demanding them to cancel and a refund which they replied to NONE of them, they shipped and actually sent a shipping confirmation.

I recently ordered 5 1 cu ft bags of Canadian Peat, but was delivered three. There was no invoice, nor bill of receipts. I feel cheated that I paid $123.00 for 5 bags an only received 3. Ver difficult to follow up with a complaint to request remainder of my order.

I ordered a shade cloth for my garden and it wasn't out of stock according to their website. Three weeks later the order had not shipped so I called their phone with no answer. I emailed their customer service, no response. Had to request a refund on my credit card before I finally got a tracking notification, not even from the company from PayPal! I understand that there may be delays during COVID but please inform customers so they don't worry they were scammed. The product was perfect though once it finally arrived.