Jess B.
Probably a scam company, don't risk it.
It seemed to start off well, although shipping was VERY slow and the target date was missed by a couple weeks, we were excited to get our machine. First red flag was zero paperwork or instructions in the box, just a generic card, no information about components and warranty etc. Started up fine and loaded Windows Home. However, the GPU was defective. Within the 30 day window the PC's GPU continually disappeared on reboot. Have been an advanced user for a long time, did all the troubleshooting of hardware reseating, bios, running driver wipe and reinstall multiple times. Every time the GPU is detected again it works for 2 days and then says no video card detected. Worse it doesn't even fail over to the onboard HDMI port, you have to plug in a USB3 Travel monitor to even see anything. I even upgraded my monitor to make sure the monitor wasn't an issue and got a UPS to ensure there wasn't a power problem. The machine is defective. I requested an address for return - since NO ADDRESS is available on their website. Wrote to the company Thursday 8/7 with my 30 day return window closing 8/12, it is now 8/11 and they haven't answered, so I've found their address here and it is a PO Box in VA - this info is NO WHERE on their website including the contact page or refund policy page. I fully expect that I will have to dispute the payment with my cc company in order to get my refund. Also buyer beware it is "free returns" but you pay the shipping and it will cost you at least $80 to ship USPS priority back to them. They request double boxing and I took photos to ensure when they claim I didn't double box I have the proof for the cc chargeback process. I do not recommend this company. If they are decent about issuing the refund I will revise this review, however I'm not hopeful.



