Great Wolf Lodge is the largest family of indoor water parks with hotels. Plan your fun family vacation & getaway with your kids at one of our 13 waterparks across the U.S and Canada.
Great Wolf Lodge (greatwolf.com) has 52 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Miranda van S.
My family and I spent 5 days and 4 nights at the Williamsburg location and we had a wonderful time for the most part. Staff was amazing but had a few issues with other guests in the establishment. Very great place for kids and also handicap friendly. The waterpark was clean and everything was in working order. The suite we stayed in was spacious and clean. Would highly recommend this location.
Greg B.
This hotel is ... The Worst. I've flown almost 4 million miles and visited about 75 countries. I've slept alongside roaches and in small towns where you rent a bed. I've never had a worse experience than this one. Spent all day trying to get more than 12 employees to help me get a CC on file. Not trying to do anything but spend my own money. Employee 1: you're all set. 2: should be good. 3: definitely good this time. 4: we can't do anything. Kid at the merch area by the pool actually responded, "I don't give a s--t."Hey, at least he was honest. Everyone else: lies, run-arounds, anger, hatred -- to some, again, who is only trying to spend money at the resort. Finally made it to the top boss, who didn't try to help, who was rude and openly disdainful. She all but spit in our faces. And then, when I said, hey, if you won't let me use my CC here, can you at least cancel my reservation so I can go to a hotel where they will let me. She said no, with snark and with a laugh, while I held my crying 2-year-old daughter in my arms --- who was 2 hours past her bed time, and who hadn't eaten, because ... I didn't have a CC on file. So that's Great Wolf for ya. Not clean. No friendly employees. Overpacked. Overpriced. And then, when you brave all that, they won't let you feed your kids, keep your kids hydrated, buy shoes you planned to in order to get around (my feet, right now: black, covered in p--s, chlorine and all the dirt that's all over every floor; not to mention the bugs, (Jesus, don't get me started on the army of insects waiting for when you visit.) Did somebody help? No. Did somebody even try? Not at all. Not the 6 different people we spoke to at the front desk -- only one man, the middle manager, even attempted to pretend to be kind. Everyone else treated us like dogs--t. Again, crying 2-year-old in my arms. Amount of sympathy, for something that's their fault, for me just wanting to be able to buy my kid a water, with my own money? Zero. Amount of scorn? Tons. Treated like second-class citizens; openly mocked, laughed at, ignore and told "I don't give a s--t" BY AN ACTUAL GREAT WOLF EMPLOYEE; but also: can't leave, because they won't cancel the reservation; can't buy my kids water, or food, because they won't even attempt to put the CC on file; can't get anyone to help me, despite trying, kindly, for the entire day. We're effectively kidnapped. It would be easy to forgive them for an off day, if anyone even ... tried. But you won't get that here. You'll get scorn, sadness and general misanthropy for simply asking them to ... do their jobs at the lowest level of competency.
CoCo G.
I stayed at the great wolf lodge in Charlotte I purchased two rooms it was 6 to 8 people per room and there was only one bathroom so that was a total inconvenience...everything was very small the water park, bowling alley, arcade room you are constantly bumping someone because the areas are so small...had to pay for parking, resort fee and all kinds of taxes...due a refund because some of my guest didn't show but never received it...contact customer service on the 10th day because they said it takes 5 to 10 days for refund and all he could do is escalate it to billing so I'm waiting on someone to call me back...just so overpriced for what you get been to far better water parks for cheaper I won't be going back on the bright side my kids had fun oh yeah went down to breakfast at 10:55 to meet up with my family that was already there and was told breakfast was over and my mother was literally standing to the bar getting food..that's bad customer service and she cheated the company out of money by denying us breakfast
Hughe Hefner H.
Ran by common white trash in Lagrange .
Rosie
I went to the Great Wolf Lodge in Maryland that just opened up. Surprisingly it wasn’t designed like a normal GWF with that homey warm cabin feel. If that’s what your looking for you will be disappointed here. The food service is terrible. Specifically I went to Dunkin Donuts and Pizza place. It’s obvious GWF did not spend time training their food service staff. The Dunkin’ Donuts people just throw a bunch of donuts on a bag which I never seen any Dunkin Donuts do. The water park is surprisingly smaller. There is no Buffett service for food. Luckily it’s central enough there is plenty of other places outside of GWF to eat.
Michael
Great Wolf Lodge Mason Ohio Communication and follow through from management is dismal. Departments are void of standard operating procedure training, safety training, and basic OSHA awareness. Food and Beverage department is leaderless, pack-members are not exactly team players, and the food is both mediocre and overpriced. Equipment, food and beverage machines, floors, furniture, lighting, even the ruddy clock tower show are all in states of disrepair and neglect. Job security is an illusion and taking initiative or doing the right thing can be grounds for termination. The brand charges Disney World Mickey Mouse prices, but instead delivers fast food results delivered by a person wearing a paper rat mask.
Stephanie M.
pricey and busy at least some of the time I was there wasnt the best experience
L. K.
Most uncomfortable couch in the world to try to sit on to relax or watch TV. TV positioning is such that you cannot see from both beds, had to watch from foot of bed and reposition dresser TV is mounted to to enable viewing. Paid for breakfast plan for four people for 3 days, they give you 1 coupon for four people per day, that is surrendered upon use, so you have to all eat together. Coffee maker is crap, one of those single cup joints with the recycled plastic tray. If you actually drink coffee bring your own coffee maker. Rooms are much more narrow than they appear on the website and I could not get logged into guest wifi. Tried restarting computer & opening a browser window but never got a prompt to accept terms. Could be my firewall and security but the people were polite here, bed was comfy, clean.
