Great Wolf LodgeReviews of greatwolf.com

We took our twin grandchildren, 10 years old, for a three day stay at the Great Wolf Lodge in COncord NC. All in all it was a great experience. The staff was great, all very friendly. Plenty of things for the kids to do, they spent most of the time in the indoor water park of course given the hot weather outside. There was staff all over and I feel that they were keeping a very good eye on things. Lifeguards rotated on a regular basis, and they were always attentive (eg, not on their phones!). The crowd was a mix of all kinds of folks, and everyone was well behaved and got along fine. Kids enjoyed the Magic Quest and the Arcade, as well as laser tag and virtual reality. Food was OK, nothing great but the breakfast buffet is well stocked with items including an omlette station. The food at the wood fired grill was a little disappointing especially for the cost. And it is expensive, just like everything else nowadays. But my wife and I felt it was a great trip for the money. So it would have been 5 stars but for the food and the cost. We stayed in a Wolf Den room, and it was perfect for us.

Today we drove two states away to start our four day, three night vacation with three kids under 4. Destination: Great Wolf Lodge in Fitchburg, Massachusetts. We were a day behind getting there, but accepted that we had lost out on a day of vacation. Well, turns out being a day late to your reservation means you miss out on your entire vacation. When I went to the desk to check in, I was told that since we did not check in on the first day, the reservation was canceled and the room had been sold. No contact about this from Great Wolf Lodge, even though we have been getting plenty of messages from them leading up to the trip. Also, no refund. And the hotel is sold out, so no option to pay for a room for the night and figure out the rest later. So Great Wolf Lodge has our payment for the room, and a payment from whoever is in the room tonight. Double selling rooms is straight up criminal business practice. I spared the staff from having to tell the crying children that their vacation was not happening. So now we are making the long drive back to Maine, took a week off of work for nothing, sad kids, frustrated parents, and ruined vacation.

Worked for sales department of great wolf lodge through the special sale of the 4th of July 2024, worked more then 10 hours per day, since the commission was supposed to be good at the moment, we were pushed to do extra time the most we could we were getting burned out, work until the last day of the sale, and they told us that they were not going to pay the commissions because the negotiation was changed on the last minute, they did not payed my 550 dollars of commissions decision that devastated me and my family. They use companies in south america to play with their incomes now they using company in Medellin Colombia

I had an extremely frustrating experience at Great Wolf Lodge in LaGrange, Georgia. I left my key in a locker at the waterpark and realized it after the park closed. I went to the front desk, where the staff member was rude and unhelpful. When I explained my situation, she chuckled and asked, “You lost your car key?” with no compassion at all. It was incredibly stressful, and her attitude only made things worse. I was told they would check the locker and call me, but after an hour of waiting, I called for an update and was told no key had been turned in. They claimed all lockers are checked every night. The next morning, I asked again, and they promised to look into it, but another hour passed with no update. When I insisted on seeing the locker myself, my key was right there all along. The irony of this whole situation is that the purpose of using a locker is to have peace of mind that your belongings are secure. Instead, I spent the entire night anxious and unable to sleep because no one could check one locker for me. This lack of urgency and poor customer service ruined my experience!

I can't even begin to describe how terrible our stay was at Great Wolf Lodge. First, our room was absolutely disgusting. It was dirty when we checked in stick floors and a musty smell that never went away. It was gross. But the real nightmare began after we checked out. It’s been 20 DAYS, and I STILL haven’t received my security deposit back. I’ve called multiple times and sent emails, but no one will get back to me. I’m being completely ignored. This is ridiculous. You can’t take people’s money and not return it on time! To make matters worse, we had a family emergency and had to leave a night early. When we explained the situation, we were told we'd receive a refund for that last night we didn’t stay, but again no follow through. I’ve had zero communication from them since. I’ve left countless messages and even tried contacting them through their website, but they won’t respond. I feel totally ripped off. It’s extremely frustrating dealing with a company that doesn’t care about its guests. I would NOT recommend this place to anyone, especially if you expect any kind of customer service or integrity. I’m beyond angry and still fighting to get my hard earned money back. Avoid at all costs!

Do not book hotels through memberdeals!!! I booked a one night stay to great wolf lodge in Mason, OH using my disabled veteran discount. This was for my Daughters birthday who was turning 5. Unfortunately, winter storm Cora was approaching soon after so we waited till last day to see how it would play out before we called great wolf lodge then memberdeals about our concerns. Great wolf lodge was going to issue a 100% refund till they found out we booked through memberdeals and recommended we call them to get our refund. Memberdeals said they would cancel the reservation and request a 100% refund from great wolf lodge due to it being out of our control and created case #61280564. With that being said, I received email from memberdeals stating great wolf did not approve refund. So not only did we not stay at the hotel, they also robbed us out of $550 for a one night stay. I will not be dealing with memberdeals or great wolf lodge going forward. Stay clear or you may get robbed too.

The worst water park in Poconos. They charge parking fee even if you take a taxi or bus to get there. It's almost impossible to reach them over the phone. On average you wait 30-48 minutes per call. They take the information and then do nothing about it. They just forward the invoice again. Terrible service.

We spent Christmas 2024 at the Williamsburg, VA location. It was a really solid place, but cwwwwaaazzee busy! The family had a great time, especially in the waterpark. If you're looking for an almost summer time experience during the winter, then head to the Lodge. You shant be disappointed! And yes, I said shant! LOL