Great Wolf LodgeReviews of greatwolf.com

I just spent 2 day at Great Wolf Lodge (Webster Texas). I had the pleasure of visiting a Great Wolf Lodge years ago when my children were small.(Ohio) I was somewhat disappointed with paying for parking. #2 advertising for adults Hot springs not one. #3 the room I was in stated that there were 3 TVs only 2 #4 My husband has knee replacement and there was no Anti slip strips in tub the gel that was provided made tub very slippery. #5 I know that the hiring pool is limited but please train the people to made sure they are knowledgeable with the words hot tub and jacuzzi they are interchangeable. A QR code of the layout wouldn’t been useful.

I stayed at the great wolf lodge in Charlotte I purchased two rooms it was 6 to 8 people per room and there was only one bathroom so that was a total inconvenience...everything was very small the water park, bowling alley, arcade room you are constantly bumping someone because the areas are so small...had to pay for parking, resort fee and all kinds of taxes...due a refund because some of my guest didn't show but never received it...contact customer service on the 10th day because they said it takes 5 to 10 days for refund and all he could do is escalate it to billing so I'm waiting on someone to call me back...just so overpriced for what you get been to far better water parks for cheaper I won't be going back on the bright side my kids had fun oh yeah went down to breakfast at 10:55 to meet up with my family that was already there and was told breakfast was over and my mother was literally standing to the bar getting food..that's bad customer service and she cheated the company out of money by denying us breakfast