Great Southern BankReviews of greatsouthernbank.com

I have been a customer for 35 years. They were great in the start but now have terrible customer service. Recently I had to speak to the call centre and was told that after 35 years they are not able to talk with me as they don't have my birthdate. It took 25 minutes for someone from the call centre to tell me he could not talk with me. I have talked to staff many times over 35 years. I now have to get 100 points id certified and send into them. I think the call centre is now outsourced to overseas as the people I talked to found it very difficult to talk with me. I am now moving to another that will guarantee me that their call centre is in Australia.

I have been waiting over a month for a password to operate my new account. Their processes are unworkable and staff are incompetent- hours wasted with no result.

Terribly slow with interbank transfers and making credit card payments to other institutions. Ignorant staff. Slowwwww. Don’t waste your time with this ineffective and incompetent bank 😡

Tried to do a decent thing and go with a bank that supposedly has good values and isn't "evil" - investments wise etc. Researched and shopped around a fair bit, but obviously didn't make it here for some reason. Firstly (to start from the end) I closed my accounts with them over two weeks ago, and on the day, was told on the phone that, no, I did not need to cancel my payID, because they would do it for me right then and there. I even asked if they were sure because I'd like to attach my phone number to my other bank ASAP, to which they ensured me they would take care of it. I STILL cannot attach my own phone number to my bank account with another bank because GSB has not properly released it. This is infuriating. Also - whether or not it is connected, I can't say...but somehow magically right around that time and every day since, I have been getting multiple calls a day saying that I just called them and they are returning my call. Turns out my number has been spoofed. Ok ok I know I can't say 100% that these things are connected BUT there is a very weird timing alignment there. Anyway, their customer service is absolutely useless. One simple request I made (changing personal details) was first ignored, which I only found out a month later of my own accord, to which I called up again and was told again, that it was all done and sorted. NOPE. Called again 3 months later, to which I said that I did not trust them saying it was done because why should I...I've been told that twice and started to feel like I'm just being lied to...no, no they assured me they had taken care of it. I tried to have hope. 3 months later, I had to call AGAIN and in all, to get this one tiny detail complete, took 9 months and 6 different staff members. At least 3 of those said they had elevated the issues or whatever ridiculous customer service garbage terminology they use, which I wondered know if it just means they simply did absolutely nothing at all?? Horrendous, annoying, pulling my hair out, stressful, rude, horrid horrid horrid experience. I have been talked over, spoken down to, belittled, discriminated against, dismissed, disrespected and disappointed. Shame on you not-so-great southern bank. Do yourself a favour and go elsewhere and save yourself a HUGE waste of time an energy trying to get anything done with this lot.

Tried to get funds urgently transferred for the settlement of a property. Ended up wasting a day dealing with untrained Muppets who have no idea what they're doing. Went into the branch and was initially told by a junior staff member that they couldn't transfer to an external bank and that I needed to do it myself and increase my daily limit which needed special manager approval because of the sum involved. Then was told the approval couldn't be done immediately because it was Monday and the manager was busy in meetings. In the end after I started dealing with someone else it turns out I could do an inter-bank transfer after all!!!

When I tried to sign up for an Everyday Edge account but after I completed the application they automatically denied my application so I wouldn't waste your time with this ridiculous bank. I would recommend sticking to ANZ.

I've had the worst customer experience with this bank. They sucked me in on high paying savings accounts, but the customer service, hold waiting times and made-up rules and policies are just awful! They treat their customers like absolute garbage, customer service reps tell you consistently the wrong information and are rude. A fast payment PayID system that doesn't work, blocks payments because their system thinks its fraud, and then unable to make any further payments because the "daily limit" has been hit even though no money has actually left the accounts. Trying to get all my money out of this bank now, close the accounts and never look back. But they need to "approve" me taking my own money out of my account by having to request limit payments to get my money out. Told the limit will be valid for 24 hours, but it reset at midnight. How is a customer supposed to navigate this bank when their own staff don't know how anything works. Beyond bad! Be warned and stay away!!!!

I've dealt with many banks and Great Southern Bank are by far the worst. I opened a saver account and deposited $10k into it. Unfortunately as my circumstances had changed within a few days, I had to withdraw all of the money. I transferred $5k into my other account on a Sunday night (no problem) but when I transferred the other $5k out on Monday morning, it was blocked as GSB believed it was fraudulent. I called them and they said they would look into it. I then received an SMS to say GSB need to do a further identity check and I need to go into one of their branches. Not only that they blocked me from the app. I called GSB to say I didn't have the time to go to the branch as I work Mon-Fri and they are not open on Saturday. They said I had no other choice so I took time out of work to go there. I went to a local branch and provided a copy of my ID only to be said further checks were required as my account was blocked (I was able to access my accounts the next day). The time I had to waste in making phone calls and going to a branch when I didnt have the time was absolutely ridiculous. Will close my accounts and never deal with them again.