Great Jones Property ManagementReviews of greatjones.co

I moved in April, 2 days later my a/c was stolen. It's August and still not fixed/replaced. I have had 3 pipes break, which they did fix. I can't speak to anyone, nor get a straight answer from anyone at either Great Jones or maintenance. They get me a $250 discount for one month for 5 months without a/c and in record heat! I work from home and have disabilities. I had to purchase window units so me and my family don't get sick. I won't ever use them again! I also paid my rent on time every month.

The WORST SERVICE I HAVE EVER SEEN. MY DAUGHTER HAS BEEN WITHOUT AIR IN ONE OF THEIR RENTALS FOR 5 DAYS. IT IS 95 EVERYDAY. THEY DO NOT RETURN PHONE CALLS DO NOT COMMUNICATE WITH HER. STAY FAR AWAY FROM THIS COMPANY.

Great Jones was so easy to rent from. However, that is where the good stops. My air conditioning stopped working. It has been 4 nights. The temp in Tuscaloosa is 95 everyday. All I get is the run around about fixing it. They have an excuse each time why no one has come to fix it. Again, they were great on the rental but the customer service on fixing things is completely non reponsive.

Trying to help people find homes just to be scammed by this company. I am a Realtor. This is absolutely unacceptable from a company. Work with Great Jones at your own risk!

I am a retired military member of 22 years, and Great Jones Property Management gave us one week to vacate our home. Great Jones claimed that we were emailed a non-renewal notice, six months previous to us finding out. (To an email address that had been closed for over two years, and had even been updated; however, they still sent the only notice via email and to the wrong email address.) We had been renting this property for three years at this point with an exemplary record. Great Jones is not a business model that any rental company should try or emulate, this was a horrible experience. They threatened us at every communication, even when we finally were able to talk to a real human. Their company model is strictly an internet based and lacks any real customer interaction (Lacks any customer service training or experience). This business model for a rental management company is deplorable, at the time of this situation my wife and I both work from home, and not only did the lack of preparation for a move cost us monetarily, academically, and physically through several visits to the E.R. for related stress attacks. This company only answers to the bottom line, and no other company mission or vision. Our bottom line, they did not honor our lease agreement, nor did they even adhere to the contract requirements. Their only motivation was to get us out at any cost regardless of their shortcomings as a management company with no quality assurance requirements.

I did an application for a few homes one guy was helpful in the South Carolina department. He stayed in contact with me. But the North Carolina department I have YET to be in touch with a agent although my application was approved and although the house I inquired about was AVAILABLE N NOT PENDING OR LEASED seems to MYSTERIOUSLY be rented over night. I was the last person to talk about the property before they closed at business day and the first to call early when they opened. If they didn’t want to rent a NICE property to me I would rather someone say that. It’s been 5 days and I STILL have yet to hear from a agent even after reaching out to the corporate office. How is someone renting homes but can NEVER be reached? It’s not like they have to physically go out and view the properties.

DO NOT WASTE YOUR TIME. FRUAD !!!!!!!!!!! Fraudulent company!!!! Went to go view a home in my area. I was very skeptical to this being a scam considering it was too good to be true but I’m desperate so I went to check it out. The listing was on Facebook marketplace, and they people running it had no active account. They gave me a few numbers and called upon arriving. The house was absolutely gorgeous and asked for a link for the application. The man on the phone was absolutely demanding and kept pushing I go ahead and fill out the application. It asked for my social security which I was not comfortable with. He got mad because we went just to tour the home, not fill out the application because we weren’t settling for anything quite yet which was VERY tempting considering how nice and cheap it was. Please be careful. Report this company in your location because they are taking advantage of innocent and desperate people.

Property owner here. Great Jones managed 6 of our properties. They could not keep on top of even a minimum set of duties to keep the tenants satisfied. Impossible to get ahold of anyone at Great Jones, even as an owner. All your calls an emails go into an electronic dumpster and are ignored. Had to do most of the work myself aside from collect rent, which they took a cut. Great Jones private equity funders should pull support for this company, it is a fail. I know firsthand, I endured approx. 2 years of complete incompetence. The valuation of Great Jones' business model should be zero.