Great Jones Property ManagementReviews of greatjones.co

Yes they will put you on hold not get back on the phone at all let alone return a phone call I pay all my utilities monthly with my rent as it was a option giving at singing lease this is the second time a utility has been disconnected due to none payment of the property management team :( gj deposits as well as rent is not cheap you mean to tell me you can’t hire adequate staffing to handle serious affairs as such here it is nov and lights have been disconnected do to none payment mind you I pay all utilities in full monthly been on hold for over a hour still no lights nothing you mean to tell me you won’t even tend to getting utilities back on that are completely out of your tenants control all utilities are in great jones llc this is what you will get for your money Indianapolis hey who cares it’s only 30• outside right no heat no power THANK YOU FOR YOUR PROMT SERVICES GREAT JONES!!!! NO RESPONSE AT ALL IS MORE LIKE IT

Great Jones allowed to pay application fees for me and my 19-year-old special needs son knowing the property was already taken. Then they told me he would not quality for any property at this time b/c we did not make enough money for the properties they had available. I should not have gone this far with them because in the beginning of the process they increase the price of the monthly rent in the middle of us completing our application. Disgusting.

I moved out of a Great Jones Managed apt. and after sending registered mail and many phone calls I have never received any accounting of my deposit. No contact from them at all. They do not return phone calls, emails or even a registered letter. The entire experience from the first day they have been impossible to contact. The worst. Avoid at all costs.

I recommend NO ONE rent from a company that you cannot speak with a live person. everything is email and text. I live at 232 17th street, West Columbia - the house literally has a GIANT BANDAGE on it. The house is separating in half. the bedrooms are sinking, there are NOOOOOO gutters so the rain just pours on everything. when it does rain we have a dirt swimming pool infront of the house. the air in here is horrible some rooms hot some rooms cool. there are no screens in most of the windows or door. the gate around the house is falling apart, the crawl space I have to put locks on them bc someone like to live in it. The backyard was a war zone until we completely did it over. the paint is peeling in every cabinet, the refrigerator has an ice machine that never worked, the dish washer never worked in spring its attack of the ants alllllllllllll over the rent has went up 3 times, and now I am waiting to move I did not sign another lease due to all of these issues - then they had the ordacity to sell it to their sister company Streetlane Homes... When you get someone its always the landlord isnt approving it, and alllll of the maintenance people who come here can only do what they are told - cover it up so it looks fixed but its not. How can a place (the sister compnay as well) rent these places without really looking at them and then the prices your allowing the landlords to charge for the fixer upper dumps then want to go up on them every year. GREAT JONES wants money and that is it - if you read some of the landlords reviews they got scammed too by them. If you have to rent from them just know its for an as is situation. dont expect anything else. The cosmetics of the home we all can slap some paint on it and make it look nice..SMH... but the foundation, termites, ants, mold, floods, the split in the house that I can put ly hand outside through the crack, the central air that isnt regulated in all the rooms, not being able to open the windows or doors due to no screens or screen doors - or the backyard looking like it was in a battle field and uou take the time to fix it and spend your money to make it look nice on it just to get your rent increased. this is sad... I dont recommend them to anyone but again if you have to - keep in mind its as is and it may work for you!

After buying my property in Memphis, I never received a single on-time payment from my tenant that Great Jones placed. They were very quick to give leniency to the tenant, and now the tenant still isn't paying 5 months later. They told me that she had moved out, then when I fired Great Jones, we found out that she DIDN'T move out, and had been squatting in the property. Horrible communication, terrible record keeping, and mismanagement of funds on multiple occasions. I bought this property in May, and my new manager and I are still trying to clean up the mess that Great Jones caused. Roofstock, you should be embarrassed to have any affiliation with this company. Buying them was an enormous mistake.

We moved into a property in GA from Colorado. We got to the property it had NO AC or Hot Water.. it took them 20 days to fix this. Then our AC broke and it took them 3 months to fix it. The AC was costing us $400 a month in electric and then went back down to $200 as soon as they finally fixed it and they never helped us pay for those bills. We were begging for them to fix the AC because it was costing us so much money and it took them 3 whole months to finally have a tech fix the issue. Then our hot water went out and it took them 10 days to send out someone to fix it. They rented me a lemon house basically that had a million problems and it was impossible to get ahold of them. It was impossible to make anyone care. Don’t rent from this company! Trust the 2 star reviews you see on this company because they’re horrible

Absolutely terrible experience... Horrible communication, late on updates/repairs/invoicing. Do not use this company for any property management for your rental properties. Plus.... they had NO IDEA that a squatter was in my property. It was only when my replacement property manager went out to inspect that I found out and had to inform Great Jones....

Great jones is the worse property management company I have ever dealt with. My A/C went out in Aug in the dead middle of summer and it took them 2 weeks to fix it. I paid my rent on time for 3 years even during COVID when most people stopped paying rent. With that experience I decided to out and now Great Jones is trying to recoup their money from installing a new A/C unit by saying I damaged the home. I have filed a complaint with the BBB and posted pics of the residence. These people have bad communication, poor customer service and care for the tenants and only contact when they deem fit. If you read this Great Jones know that I'm ready to go to court to dispute your charges. I would not recommend anyone rent from these crooks.