Great Jones Property ManagementReviews of greatjones.co

We were asked to pay $4,000 just to rent a $761 house in Reidsville!!! Ridiculous! Our application fee of $100 and time wasted all in vain! I am very disappointed!

Michael Weiss is an excellent communicator and has been extremely helpful!

On Feb 26th, 2021 my wife and I worked about 21/2 hrs completing Rental Apps till approx. 10:30pm. As we thought about the 1500 sq ft home we decided it was too small and called the next morning at 8:50am to stop any processing of our apps. At 1:00pm I asked about refunding our two $50 fees ($100). Even though I had called early to prevent any work, they will not refund. I have turned the matter over to Bank of America. No Processing had been done and we feel that we should receive our fees totaling $100 back. I would not do business with Great Jones Co. again. Like most people and companies, once they have your money in hand they are keeping it even if no processing work was done. They really could care less about you, the customer.

On 1/31/21 your online portal displayed that I had a total outstanding balance of $910.00 owed for February. I paid that full amount. On 2/1, without any email notification, my rent increase went into effect, which was an extra $36 I didn’t realize was outstanding because the system said I’d paid February in full as of 1/31. I get an email on FEBRUARY 22nd saying I now owe a $95 late fee because your system displayed an incorrect total. When I tried to explain what happened the response was merely a history of my payment history & no acknowledgment that the online portal gave me misadvise on my total owed (a difference of $36). I have never missed a payment & always paid early. I had funds in my bank account to pay the full $946, but considering it wasn’t showing owed for February on 1/31, I paid the displayed total outstanding displayed. The only reason I didn’t pay $946 in full on 1/31 is that your system was displaying an incorrect total owed for the following month. That disproportionally large late fee of $95 should be waived considering I had funds available to cover & would’ve paid immediately had I known that extra $36 was tacked on 2/1. I have screen shots displaying that your portal displayed I had satisfied my total outstanding balance on 1/31 for February. I feel like I’m being punished for paying my rent early because somebody there neglected to input my new lease info into the online portal. I paid the $36 immediately after I was notified it was outstanding. Terrible customer service, this is deceptive & moreso unethical.

Everyone was helpful!!!!

Randy, was assisting me and he was AMAZING! Throughout the whole process he was very helpful, informative & PATIENT! I highly recommend Great Jones!

I’m truly disappointed. The first rental I wanted “wasn’t available” so I had to chose one that was priced higher. I moved in February 4th and I’ve had nothing but issues. I have no contact information for my property manager and they(whomever is on the other side of the emails) barely responds. On move in day I didn’t have a HVAC system installed meamikg I had no heat. It was 48 degrees in my rental. The flood lights don’t work and it’s extremely dark when I come home from work. There was a dog in the yard and I almost didn’t see it because it was so dark. The dryer plug isn’t even a dryer plug it’s a kitchen plug so now I can’t use my washer and dryer until they fix it. (AND THEY TAKE FOREVER) Also I have plugs in the kitchen that I can’t use because the cords won’t go into them. I’ve been here two weeks and there is already a slow drain in the tub. I understand the house is rented “as is” but that refers to the chipped paint and dirty floors that’s in here. It shouldn’t apply to major/minor electrical and appliances that need to be fixed. They took my money and let me move into a house that was not move in ready. This is upsetting.

First & Foremost Michael is AMAZING!!!! The entire process has been pain-less and professional! From the self tour due to covid to the follow ups from Michael on the property! The entire experience was amazing!!!! Being able to openly communicate with Michael and the prompt response he provided... I would definitely recommend you all to friends & family. Thank you all for the professionalism and my NEW HOME!!! Michael you are amazing & from the bottom of my heart I am truly grateful for you & your work ethics!