Great Jones Property ManagementReviews of greatjones.co

Extremely unethical and fraudulent company. I have screenshots/proof of everything, but I rented a small house in Dunedin for $1600 a month + utilities. Great Jones Realty: 1. Lied about the presence of essential appliances. 2. Illegally withdrew $800 from my checking account without my permission in addition to my last months rent to "hold onto like an extra security deposit"- in addition to my $1600 deposit. 3. Refused to return the funds before move-out (funds were returned after a letter from my attorney, as this practice is illegal in Florida) 4. Advertised the house as having a washer/dryer. Realtor advised me in writing that there was a W/D in the garage. I made it clear it that having one was essential (I'm a doctor and wear scrubs to work- I need to do laundry). 5. I notice the W/D is not in garage during my move-in walkthrough. I was told the owner was having them replaced. Move in, months pass with me doing laundry several times per week at a friends house. 6. I discover there aren't even W/D hookups. A few more months pass while they "investigate" and I am told adding hookups for W/D was too expensive, and the owner decided not to. 7. I'm then told the house was never advertised as having a W/D and no one told me it did (in the same email chain where they tell me the owner is having it replaced!.....) 8. I submit proof in the form of multiple text messages, emails, as well as the original listing all stating clearly that W/D is included. 9. Unable to get a reply from them, I've had enough and tell them that if they're not going to install a W/D I need to find another place to live. 10. Am told that if I do so, I will be charged my remaining rent in full ($16,000+). They wouldn't even let me walk away. After the attorney's letter my deposit + the illegally debited amount was refunded, but their behavior is utterly dishonest and the management is useless. The kicker? After I moved out I see the house advertised for rent. The ad states washer and dryer are included! Avoid this company at all costs.

I have a maintenance issue that has not been resolved. I am very very unhappy with this service. I am very tired of the run around that I am getting. I want the problem resolved NOW!!! My phone number is 479-256-4201. My address at the property where I just moved in its 18504 Blair Ave Port Charlotte FL 33948

Great Jones is by far the most unprofessional, disorganized and shady company I’ve ever dealt with. They didn’t keep track of the keys to our units, they did nothing to maintain the property or arrange for basic repairs, they didn’t deliver on promises to get units rent ready. They’ve refused to disperse deposit and rent that they’ve collected even after we ended our relationship with them. They’re unresponsive to emails. No one is answering their phones given at their national phone number. And worst of all they seem completely confused and overwhelmed On the rare occasion that you do get an email response from someone. One agent in particular, Terry, has given a master class in poor customer service. I will update this thread as our saga with them continues. But I highly recommend Using them for any services.

Since this may be the only way I can receive help. It’s been incredibly difficulty setting up trash utility. In the state of Alabama whoever owns the house has to set up trash utility. Whenever I call my city, I’m told that I can not set it up, that my landlord or rental company has to set up that utility. I have contacted great jones support several times and have been told they can’t help me. All they’ve done is send a request for trash utility but when I call my city and tell them they’ve sent in a request, I’m told whoever owns the property has to call and fill out a form. I’ve contacted Citizen Home Solutions and even the Maintanence line and again was told they can’t help me. I can not understand how a rental company can not help a tenant set up a vital utility and wouldn’t know the law about trash utility in a state they have rental properties. It’s ridiculous. As stated in my previous review. Do not rent here.

For starters, the Property Manager Laura Nelson is a complete compulsive liar. This company will try to scam you !! They place you in poor properties, take your money, they do not handle their maintenance orders in an appropriate time and the kicker .. we had a leak in the wall prior to our move in and they tried to blame the leak on us and make us pay for it. These unprofessional people / company LAURA NELSON, sent a $2000 balance to collections knowing they were the responsible party. This company really is bad business. Do NOT rent with them.. you will REGRET IT !!!

It was a long process most of the homes I wanted were taken but overall Pasquale made sure I got into a nice one

Worst property management company I’ve used so far. Super high fees, lack of transparency and accountability.. they are always hard to get a hold of and I have lost complete confidence in them looking after any of my properties.

Pasquale helped me get into my new place without an hassle very much appreciate the help . Thank you